Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Macomber

Glen Burnie,MD

Summary

As a dedicated and results-driven professional with extensive experience in pharmacy operations, I am eager to contribute my expertise as a Pharmacy District Coordinator, Regional Administrator, or Pharmacy Lead Technician. My passion for enhancing patient care and optimizing pharmacy services aligns perfectly with your team's mission. I am excited about the opportunity to collaborate with a dynamic team and drive innovative solutions that improve efficiency and patient outcomes. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Resourceful Coordinator with robust experience in managing diverse functions within the health care sector. Well-versed in overseeing programs, coordinating with staff, implementing strategies to enhance operational efficiency, and contributing to overall company development. Notable strengths include effective communication, strategic planning, team leadership and problem-solving skills. Proven ability to make a significant impact by improving processes and positively influencing outcomes.

Overview

17
17
years of professional experience

Work History

Pharmacy District Coordinator

CVS Health
Annapolis, Maryland
01.2024 - 06.2025
  • Coordinate pharmacy services across a district, maintaining high standards of patient care and service delivery.
  • Collaborate with management to develop strategic initiatives that enhance customer satisfaction, and operational performance.
  • Monitor key performance indicators, and prepare reports for senior leadership to inform data-driven decision-making.
  • Conduct regular audits to ensure compliance with state and federal regulations.
  • Oversee annual pharmacy inventories for over 20 locations, ensuring accurate stock levels and compliance.
  • Ensure the timely completion of drug recalls.
  • Managed inventory levels and ensured compliance with regulatory standards.
  • Facilitated communication between district managers and pharmacy teams.
  • Organized community outreach initiatives to promote health services.
  • Oversaw scheduling to optimize staffing in high-demand areas.
  • Implemented process improvements to enhance operational efficiency.
  • Assisted in developing district-specific performance reports and analysis.
  • Managed logistics for large-scale events such as conferences or workshops.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Resolved customer complaints or answered customers' questions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Delegated work to staff, setting priorities and goals.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Interpreted and explained work procedures and policies to brief staff.
  • Analyzed financial activities of department to share budgetary input with managers.
  • Computed balances, totals or commissions to support accounting team.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Guided employees in handling difficult or complex problems.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.

Regional Administrator

CVS Health
, Maryland, DC, New Jersey and New York
03.2017 - 01.2024
  • Oversaw multiple locations, implementing best practices to improve operational effectiveness and service delivery.
  • Conducted regular audits to ensure compliance with state and federal regulations, fostering a culture of accountability and excellence in pharmacy operations.
  • Coordinated regional operations and ensured compliance with company policies.
  • Managed scheduling and staffing for multiple locations across the region.
  • Managed executive calendars and coordinated appointments efficiently.
  • Organized travel arrangements and prepared detailed itineraries for executives.
  • Developed and maintained filing systems for confidential documents.
  • Facilitated communication between departments to streamline operations.
  • Coordinated meetings, including logistics, agendas, and minutes documentation.
  • Assisted in the preparation of reports and presentations for stakeholders.
  • Acted as a liaison between management and employees to resolve inquiries.
  • Trained new administrative staff on office procedures and systems usage.
  • Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.
  • Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
  • Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
  • Reviewed and processed expense reports and invoices for accuracy and completeness.
  • Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Processed accounts payable and receivable transactions accurately within set timeframes.
  • Managed director's calendar and prepared meeting agenda and materials.
  • Greeted visitors upon their arrival; directed them to the appropriate destination or person; provided general information about the organization when necessary.
  • Assisted with special projects such as researching topics or creating presentations for management review.
  • Made travel arrangements for employee trips and conferences.
  • Created spreadsheets using Excel software programs including formulas, macros and pivot tables.
  • Maintained up-to-date contact lists of vendors and suppliers while coordinating orders as required by executives.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Managed daily invoices, reports and proposals.
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Conducted research and collected and analyzed data to prepare reports and documents.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Delivered optimal administrative, customer service and case management support.
  • Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
  • Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
  • Updated and implemented administrative and executive support policy changes and monitored effects.

Pharmacy Lead Technician

CVS Health
Winchester, Va
07.2008 - 12.2020
  • Supervised daily pharmacy operations, ensuring accuracy in medication dispensing and adherence to safety protocols. Trained and mentored pharmacy staff, enhancing their skill sets and improving overall team efficiency. Collaborated with pharmacists to optimize inventory management and reduce medication errors, contributing to enhanced patient safety.

Education

High School Diploma -

James Wood High School
Winchester, VA

Skills

  • Pharmacy operations management
  • Regulatory compliance
  • Staff training and development
  • Inventory control
  • Patient care excellence
  • Data analysis and reporting
  • Performance analysis
  • Inventory management
  • Process improvement
  • Reporting and documentation
  • Customer relationship management
  • Strategic planning
  • Pharmacy operations
  • Team coordination
  • Event logistics
  • Problem solving
  • Effective communication
  • Employee training
  • Conflict resolution
  • Leadership development
  • Staff supervision
  • Adaptability and flexibility
  • Decision-making
  • Multitasking and organization
  • Event coordination
  • Information collection
  • Scheduling expertise
  • Best practices implementation
  • Administrative oversight
  • Patient registration
  • Task prioritization
  • Customer service
  • Discretion and confidentiality
  • Patient scheduling
  • Medical billing
  • Clear communication
  • MS office
  • Team collaboration
  • Data entry
  • Logistics coordination
  • Relationship building
  • Medical terminology
  • Time management
  • Attention to detail
  • Recordkeeping
  • Schedule management
  • Work Planning and Prioritization
  • Staff management
  • Deadline management
  • Workflow management
  • Verbal and written communication
  • Administrative leadership
  • Insurance verification
  • Budget planning
  • Scheduling and calendar management

Timeline

Pharmacy District Coordinator

CVS Health
01.2024 - 06.2025

Regional Administrator

CVS Health
03.2017 - 01.2024

Pharmacy Lead Technician

CVS Health
07.2008 - 12.2020

High School Diploma -

James Wood High School

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Kimberly Macomber