Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
Receptionist

Kimberly Madec

East Haven,CT

Summary

Dedicated professional with a proven track record at Miracle Ear, excelling in patient coordination and customer service excellence. Leveraged critical thinking and HIPAA compliance to enhance patient satisfaction and streamline clinic operations. Demonstrated exceptional organizational skills and empathy, significantly improving patient care and confidentiality adherence.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cashier

All Pets Club
01.2025 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Patient Care Coordinator

Miracle Ear
08.2023 - 12.2024
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Delivered excellent patient experiences and direct care.
  • Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
  • Optimized resource allocation, ensuring that necessary medical supplies were always available for patient care.
  • Managed patient records with strict adherence to confidentiality and accuracy standards.
  • Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
  • Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.

Medical Secretary

Heart Care Associates
06.2022 - 08.2023
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Enhanced office productivity by handling high volume of callers per day.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
  • Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
  • Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
  • Reduced wait times for patients by effectively coordinating lab tests, imaging studies, and consultations with other healthcare providers.
  • Contributed to the reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
  • Boosted patient retention by providing exceptional customer service and building rapport with each individual.
  • Supported healthcare professionals by efficiently managing high volume of patient calls and inquiries, ensuring timely responses.
  • Streamlined patient check-in process, reducing wait times and improving patient experience.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Assisted with medical coding and billing tasks.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Managed office bookkeeping with insurance billing and patient payments.

Education

Medical Assistant Certificate - Medical Assistant

Branford Hall Career Institute
Branford, CT
05-2016

High School Diploma -

Griswold High School
Jewett City, CT
06-1998

Skills

  • Customer service
  • Critical thinking skills
  • Clinical support
  • Customer assistance
  • HIPAA compliance
  • Patient scheduling
  • Work ethic and integrity
  • Appointment scheduling
  • Strong organizational skills
  • Patience and empathy
  • Time management skills
  • Patient confidentiality adherence
  • Medical terminology expertise
  • Cash handling
  • Insurance verification
  • Critical thinking
  • Cleaning and sanitizing
  • Telephone customer support
  • Team collaboration
  • Customer service excellence
  • Scheduling
  • Medicare/Medicaid

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained and mentored [number] employees.

Certification

  • First Aid Certification - American Red Cross or St John Ambulance.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Cashier

All Pets Club
01.2025 - Current

Patient Care Coordinator

Miracle Ear
08.2023 - 12.2024

Medical Secretary

Heart Care Associates
06.2022 - 08.2023

Medical Assistant Certificate - Medical Assistant

Branford Hall Career Institute

High School Diploma -

Griswold High School

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Kimberly Madec