KIMBERLY Madison
Buford,GA
Summary
Dynamic leader with proven success in enhancing operational efficiency and customer satisfaction at Children’s Place. Skilled in money handling and fostering team motivation, I excel in staff training and development, and CRM. Increased sales through innovative strategies, demonstrating a strong ability to meet employer needs with a confident approach.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Children’s Place
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Front Desk Agent
Luxor Las Vegas
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Used internal software to process reservations, check-ins and check-outs.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Developed and maintained positive relationships with guests for satisfaction.
- Prepared reports on guest satisfaction levels and other metrics.
HR Assistant
Cesar Palace Las Vegas
Administrative Assistant
Allen Movers Inc.
05.2019 - 04.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Marketing Executive
Swift to Go
01.2016 - 09.2018
- Increased brand awareness by developing and implementing innovative marketing campaigns.
- Planned and executed events and marketing programs to increase qualified leads.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Developed strong relationships with key industry influencers, leading to increased brand exposure and partnership opportunities.
- Coordinated trade shows and events to showcase company offerings, generating leads and increasing brand visibility in target markets.
Front Office Manager
Cesar Palace Detroit
05.2008 - 12.2010
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
Education
Associate In Nursing - Nursing
Armstrong Atlantic University
Savannah, GA01.1988
Business Administration - Medical
Wayne State University
Detroit, MI06.1978
Timeline
Administrative Assistant
Allen Movers Inc.
05.2019 - 04.2020
Marketing Executive
Swift to Go
01.2016 - 09.2018
Front Office Manager
Cesar Palace Detroit
05.2008 - 12.2010
Assistant Manager
Children’s Place
Front Desk Agent
Luxor Las Vegas
HR Assistant
Cesar Palace Las Vegas
Associate In Nursing - Nursing
Armstrong Atlantic University
Business Administration - Medical
Wayne State University
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