Summary
Overview
Work History
Education
Skills
Timeline
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KIMBERLY MAINA

Wake Forest,NC

Summary

I am a well-qualified leader offering demonstrated skill and success in managing internal processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of communication, organization, critical thinking, team work, and problem solving. Gifted in inspiring and guiding solid teams to handle high-volume operations with consistency, and accuracy. I am an energetic and motivated individual who is always open to learning more.

Overview

5
5
years of professional experience

Work History

EXECUTIVE ACCOUNTING ASSOCIATE

Brantley Consulting & Tax Services
07.2023 - Current
  • Strong organizational skills to manage multiple tasks efficiently and meet deadlines in a fast-paced environment.
  • Ability to accurately record financial transactions, including purchases, sales, receipts, and payments, using accounting software or manual systems.
  • Keen attention to detail to ensure accuracy in financial records and reports
  • Familiarity with Microsoft Excel for basic tasks such as data manipulation, sorting, filtering, and creating simple formulas.
  • Monitored status of accounts receivable and payable to facilitate prompt processing.
  • Answered phone calls regarding financial matters such as payments due.
  • Effective communication skills to interact with colleagues, vendors, and clients, as well as to explain financial information clearly.
  • Assisted in preparing tax returns and supported compliance efforts.
  • Supported audits by preparing necessary documentation and responding to inquiries from auditors.
  • Processed payroll functions in accordance with applicable laws and regulations.

PAYROLL ADMINISTRATOR

Brantley Consulting & Tax Services
03.2022 - 06.2023
  • Processing Bi-weekly and Semi-monthly payroll (In house)
  • Preparing all garnishment checks and mailing
  • Payroll tax processing
  • New hire orientations and new hire reporting.
  • Performed administrative tasks such as filing, copying, scanning. for the Payroll Department.
  • Resolved discrepancies between payroll records and employee inquiries.

WEB SALES SUPPORT REPRESENTATIVE

Lenovo
Raleigh, North Carolina
02.2021 - 01.2022
  • Work from home
  • Configure and quote laptop systems
  • Developed working knowledge of CRM to effectively track sales leads and activities.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Received and organized vendors samples for use by sales team.
  • Organized client meetings and presentations, fostering stronger relationships with key accounts.
  • Developed strong rapport with customers by maintaining regular contact through phone calls or emails.
  • Collaborated with sales team to develop targeted strategies, increasing overall revenue.
  • Facilitated communication between sales representatives and other departments to ensure seamless order fulfillment processes.
  • Trained new Sales Support Representatives, enhancing team productivity and cohesion.
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
  • Assisted customers with sales needs such as inventory and shipping questions.
  • Managed customer inquiries to ensure timely and accurate responses.
  • De-escalated irate customers with communication skills and sales expertise.

Education

BACHELOR OF SCIENCE - SOCIOLOGY

ASHFORD UNIVERSITY
Chandler, AZ
06.2024

Bachelor of Arts - Musical Theater

AMDA College of Performing Arts
Los Angeles, CA
02-2016

Skills

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  • Filing Systems
  • Proficient in Microsoft Outlook, Word, Excel, PowerPoint, Publisher, and ADP
  • Salesforce
  • KPI tracking
  • CRM software proficiency
  • Customer relationship management
  • Delivering and ensuring actions are consistent
  • Strong comprehension and solution focused
  • Highly prioritize workload and implementing projects
  • Very flexible and easily adapts to change
  • Strong communication skills
  • Goal-oriented mindset
  • Quick problem solving
  • Customer order management

Timeline

EXECUTIVE ACCOUNTING ASSOCIATE

Brantley Consulting & Tax Services
07.2023 - Current

PAYROLL ADMINISTRATOR

Brantley Consulting & Tax Services
03.2022 - 06.2023

WEB SALES SUPPORT REPRESENTATIVE

Lenovo
02.2021 - 01.2022

BACHELOR OF SCIENCE - SOCIOLOGY

ASHFORD UNIVERSITY

Bachelor of Arts - Musical Theater

AMDA College of Performing Arts

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