KIMBERLY MAINA
Wake Forest,NC
Summary
I am a well-qualified leader offering demonstrated skill and success in managing internal processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of communication, organization, critical thinking, team work, and problem solving. Gifted in inspiring and guiding solid teams to handle high-volume operations with consistency, and accuracy. I am an energetic and motivated individual who is always open to learning more.
Overview
8
8
years of professional experience
Work History
Accounting Assistant
Brantley Consulting Tax & Services
01.2023 - Current
- Strong organizational skills to manage multiple tasks efficiently and meet deadlines in a fast-paced environment.
- Ability to accurately record financial transactions, including purchases, sales, receipts, and payments, using accounting software or manual systems.
- Keen attention to detail to ensure accuracy in financial records and reports
- Familiarity with Microsoft Excel for basic tasks such as data manipulation, sorting, filtering, and creating simple formulas.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Answered phone calls regarding financial matters such as payments due.
- Effective communication skills to interact with colleagues, vendors, and clients, as well as to explain financial information clearly.
WEB SALES SUPPORT REPRESENTATIVE
LENOVO
02.2021 - 01.2022
- Work from home
- Monitor University websites for computers and laptops
- Configure and quote laptop systems
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Received and organized vendors samples for use by sales team.
- Organized client meetings and presentations, fostering stronger relationships with key accounts.
- Developed strong rapport with customers by maintaining regular contact through phone calls or emails.
- Collaborated with sales team to develop targeted strategies, increasing overall revenue.
- Facilitated communication between sales representatives and other departments to ensure seamless order fulfillment processes.
- Trained new Sales Support Representatives, enhancing team productivity and cohesion.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Assisted customers with sales needs such as inventory and shipping questions.
SALES/CUSTOMER SERVICE
HOME DEPOT
02.2020 - 12.2020
- Work from home customer service rep answering customer questions and helping with home improvement plans
- Arranges weekly deliveries to customer stores, working directly with dispatchers to schedule appointments for deliveries and resolve delivery issues as they arise
- Partners with the sales team to meet and exceed customer service expectations
- Reviews inventory, identifies out of stock products by reviewing with internal and external vendors
- Assists customers with online orders and lead times.
PAYROLL ADMINISTRATOR
BRANTLEY CONSULTING & TAX SERVICES
04.2018 - 02.2020
- Processing Bi-weekly and Semi-monthly payroll (In house)
- Preparing all garnishment checks and mailing
- Payroll tax processing
- New hire orientations and new hire reporting.
CLERICAL ACCOUNTANT/PAYROLL
BRANTLEY CONSULTING & TAX SERVICES
09.2017 - 03.2018
- Processed multi-state payroll for 100 employees
- Worked with customer/cash applications, depot A/R, visa transactions, petty cash, journal entries, AP/AR, lockbox, and posted over 100 invoices a week
- Researches and resolves discrepancies relating to the Payroll Process.
CUSTOMER SERVICE
KIMFAMA ENTERPRISES
07.2016 - 08.2017
- Give customers information about products and services
- Help customers with complaints and questions
- Take orders and process returns.
Education
BACHELOR OF SCIENCE - SOCIOLOGY
ASHFORD UNIVERSITY
06.2024
ASSOCIATES - MUSICAL THEATER
AMERICAN MUSICAL & DRAMATIC ACADEMY
01.2018
HIGH SCHOOL DIPLOMA -
MILLBROOK HIGH SCHOOL
01.2015
Skills
- Quick problem solving and critical thinking
- Strong communication and analytical skills
- Very flexible and easily adapts to change
- Highly skilled in prioritizing workload plans and implementing projects from initial stages through completion
- Customer centric individual with experience in working in a fast-paced environment with diverse client bases
- Strong comprehension skills and solution focused
- Delivering on commitments and ensuring actions are consistent
- Proficient in Microsoft Outlook, Word, Excel, PowerPoint, Publisher, ADP and other Internet web-based applications
- Technical support and training
Timeline
Accounting Assistant
Brantley Consulting Tax & Services
01.2023 - Current
WEB SALES SUPPORT REPRESENTATIVE
LENOVO
02.2021 - 01.2022
SALES/CUSTOMER SERVICE
HOME DEPOT
02.2020 - 12.2020
PAYROLL ADMINISTRATOR
BRANTLEY CONSULTING & TAX SERVICES
04.2018 - 02.2020
CLERICAL ACCOUNTANT/PAYROLL
BRANTLEY CONSULTING & TAX SERVICES
09.2017 - 03.2018
CUSTOMER SERVICE
KIMFAMA ENTERPRISES
07.2016 - 08.2017
BACHELOR OF SCIENCE - SOCIOLOGY
ASHFORD UNIVERSITY
ASSOCIATES - MUSICAL THEATER
AMERICAN MUSICAL & DRAMATIC ACADEMY
HIGH SCHOOL DIPLOMA -
MILLBROOK HIGH SCHOOL