Summary
Overview
Work History
Skills
Timeline
Generic

Kimberly Makowski

Port St Lucie,FL

Summary

Service-oriented professional with track record in maintaining high standards of cleanliness and customer satisfaction. Known for strong team collaboration and results-driven approach, adaptable to dynamic work environments.

Skilled in multitasking and effective communication, reliable in delivering consistent service quality. Excels in fast-paced environments, demonstrating exceptional multi-taking and customer service skills. Adept at cash handling and maintaining cleanliness.

Overview

11
11
years of professional experience

Work History

Attendant

Chevron
08.2022 - 10.2022
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
  • Maintained clean and orderly work station.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.

Crew Team Member

Papa John's Pizza
04.2022 - 10.2022
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals, and collected payments.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Operated register to process payments and collect cash payment for order totals.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Checked and restocked utensils and condiments in appropriate locations for guests.

Server

Sweet Basil Italiano
02.2022 - 05.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server

Perkin's Restaurant and Bakery
01.2017 - 10.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Donations Processor

Goodwill
10.2016 - 12.2016
  • Increased donation efficiency by accurately sorting and categorizing incoming items.
  • Developed strong customer service skills while interacting with donors on a regular basis.
  • Ensured accurate pricing of donations.
  • Sorted and placed donations in appropriate containers.
  • Enhanced donor experience by providing courteous assistance during drop-off procedures.
  • Maintained a clean and organized workspace, allowing for efficient processing of donations.
  • Collaborated with team members to meet daily quotas, improving overall productivity.

Arcade Attendant

Golden Nugget Arcade
10.2015 - 03.2016
  • Delivered outstanding guest service even during high-stress situations, maintaining professionalism at all times while meeting diverse customer needs.
  • Managed cash transactions with accuracy, ensuring proper handling of currency and tokens.
  • Enhanced customer satisfaction by maintaining clean and organized arcade game stations.
  • Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
  • Notified supervisor of defective machines and recorded malfunctions and repairs to maintain required records.
  • Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
  • Performed cash handling duties.
  • Reported concerns, broken machines, and out-of-order games to supervisor.

Server

Big Apple PIzza
02.2012 - 04.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.

Skills

  • Strong Work Ethic
  • Patience and understanding
  • Team player attitude
  • Cleanliness and hygiene
  • Cleaning procedures
  • Initiative and Self-Motivation
  • Supply Restocking
  • Multi-line phone system
  • Cash handling experience
  • Customer Service
  • Attention to Detail

Timeline

Attendant

Chevron
08.2022 - 10.2022

Crew Team Member

Papa John's Pizza
04.2022 - 10.2022

Server

Sweet Basil Italiano
02.2022 - 05.2022

Server

Perkin's Restaurant and Bakery
01.2017 - 10.2018

Donations Processor

Goodwill
10.2016 - 12.2016

Arcade Attendant

Golden Nugget Arcade
10.2015 - 03.2016

Server

Big Apple PIzza
02.2012 - 04.2015

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Kimberly Makowski