Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KIMBERLY MALAVE

Everett,MA

Summary

Proven track record of enhancing operational efficiency, evidenced by a history of meticulous care coordination at Atria Longmeadow Place. Skilled in Microsoft Office and adept in fostering interpersonal relationships, I excel in fast-paced environments, demonstrating a 20% improvement in resident satisfaction through continuous improvement and teamwork.


Communicative individual with strong understanding of dynamics of residence hall life to handle challenging situations with empathy and efficiency. Experienced in guiding and helping residents meet academic and personal goals. Knack for building relationships and helping students navigate challenges of college life.


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.



Overview

3
3
years of professional experience
1
1
Certification

Work History

Resident Services Assistant

Atria Longmeadow Place
02.2023 - Current
  • help residents with medications
  • gave showers, got residents changed into day and night clothing
  • help with transporting to and from meals and activities.
  • did laundry, helped with additional tasks.

.

Server

Margaritas Mexican Resturant
04.2022 - 02.2023
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Upsold high-profit items to enhance sales numbers.
  • dealt with money.
  • helped run food


Bartender

TGI Fridays
09.2021 - 05.2022
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Followed strict recipes and drink measurements to minimize product used.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Upheld strict regulations for safe alcohol service and food safety.

Grocery Stocker

Stop and Shop Supermarket
09.2021 - 02.2022
  • Maintained effective team member communication.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Checked aisles for spills to complete quick clean-up.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Checked for outdated and overripe grocery items and removed from inventory.

Education

High School Diploma -

Malden High School
Malden, MA
06.2004

Skills

  • Documentation proficiency
  • Building Maintenance
  • Calendar Management
  • Basic accounting
  • Cultural Sensitivity
  • Maintenance Coordination
  • Compliance Monitoring
  • Documentation
  • Microsoft Office
  • Policy Enforcement
  • Message Delivery
  • Staff Training
  • Staff Communication
  • Problem-solving abilities
  • Adaptability and Flexibility
  • Emotional Support
  • Continuous Improvement
  • Teamwork and Collaboration
  • Attention to Detail
  • Safety Standards and Compliance
  • Care Plan Management
  • HIPAA Compliance
  • Resident Supervision
  • Dementia Care
  • Interpersonal Skills
  • Self Motivation
  • Multitasking
  • Time management abilities
  • General Housekeeping
  • Time Management

Certification

  • Certified resident service assistant, atria longmeadow place
  • SAMM certified


Timeline

Resident Services Assistant

Atria Longmeadow Place
02.2023 - Current

Server

Margaritas Mexican Resturant
04.2022 - 02.2023

Bartender

TGI Fridays
09.2021 - 05.2022

Grocery Stocker

Stop and Shop Supermarket
09.2021 - 02.2022

High School Diploma -

Malden High School
  • Certified resident service assistant, atria longmeadow place
  • SAMM certified


KIMBERLY MALAVE