Kimberly Malcomb
Ferris,TX
Summary
Experienced with agile project management, requirements gathering, and stakeholder engagement. Utilizes these skills to streamline product development and ensure alignment with business objectives. Track record of effective communication and team leadership, driving successful product launches and continuous improvement.
Overview
22
22
years of professional experience
Work History
Product Owner
Healthaxis
10.2018 - Current
- Led cross-functional teams to define product vision and roadmap.
- Developed user stories and acceptance criteria for product backlog refinement.
- Facilitated sprint planning, reviews, and retrospectives to enhance team performance.
- Managed stakeholder communication to ensure alignment on project goals and outcomes.
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
Senior Compliance Analyst
Healthmarkets Insurance
10.2017 - 10.2018
- Developed and implemented compliance policies to ensure regulatory adherence across all departments.
- Monitored changes in legislation and communicated updates to relevant stakeholders promptly.
- Established reporting mechanisms for compliance issues, ensuring timely resolution and documentation.
- Assisted in drafting responses to inquiries from regulators or law enforcement agencies concerning specific cases or general operational matters, ensuring accurate and timely submission.
Customer Service Supervisor
MultiPlan
06.2016 - 10.2017
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Claims Manager
Healthmarkets Insurance
04.2003 - 09.2015
- Led claims processing operations, ensuring compliance with regulations and internal policies.
- Developed training materials for staff to enhance claim assessment accuracy and efficiency.
- Analyzed trends in claims data to identify process improvement opportunities and mitigate risk.
- Collaborated with cross-functional teams to streamline claim resolution timelines and improve customer satisfaction.
- Managed a team of claims adjusters, providing mentorship and performance feedback to optimize productivity.
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
Education
High School Diploma -
Lamar High School
Arlington, TX06-1982
Skills
- Release planning
- Business analysis
- Product backlog management
- Roadmap development
- Problem identification
- User acceptance testing
- Scrum methodology
- Feature prioritization
- User story creation
- Project management
- Root-cause analysis
- Decision-making
Timeline
Product Owner
Healthaxis
10.2018 - Current
Senior Compliance Analyst
Healthmarkets Insurance
10.2017 - 10.2018
Customer Service Supervisor
MultiPlan
06.2016 - 10.2017
Claims Manager
Healthmarkets Insurance
04.2003 - 09.2015
High School Diploma -
Lamar High School