Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Maldonado

District Heights,MD

Summary

Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.

Overview

6
6
years of professional experience

Work History

Office Manager

Tech Handyman
Washington DC, DC
12.2023 - Current
  • Supervised staff members, organized schedules and delegated tasks.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Developed effective communication strategies between departments within the organization.
  • Maintained filing system for records, correspondence and other documents.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Used judgment and initiative in handling confidential matters and requests.
  • Assigned drivers to appropriate routes based on customer needs.
  • Developed strategies for improving efficiency within the dispatch department.
  • Provided timely updates to customers regarding their orders or requests.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Resolved customer complaints related to service issues or delays.
  • Prepared daily work and run schedules.

Dispatcher

Authorized Towing
Rockville , MD
11.2019 - 06.2021
  • Assigned drivers to appropriate routes based on customer needs.
  • Received and dispatched calls for emergency services.
  • Provided timely updates to customers regarding their orders or requests.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Interacted with local law enforcement agencies when responding to incidents in progress.
  • Resolved customer complaints related to service issues or delays.
  • Created daily reports detailing response times, call volumes, and other pertinent information.

Cashier

Frutta Bowls
College Park , MD
01.2019 - 11.2019
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Issued receipts, refunds, credits or change due to customers.
  • Performed other duties as assigned by management.
  • Followed company security procedures for handling large sums of money.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Ensured compliance with all safety regulations within the store environment.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Assisted in preparing food items such as sandwiches or salads when necessary.
  • Handled customer complaints in a professional manner while following company policies and procedures.

Babbysitter

Private Home
Silver Spring, MD
04.2018 - 01.2019
  • Completing light housekeeping tasks such as tidying up toys and books.
  • Tailoring activities based on the individual needs of each child under care.
  • Establishing trust through consistent communication with both parents and kids.
  • Monitoring sleep schedules and adjusting accordingly if needed.
  • Teaching good manners by setting clear expectations for behavior in various settings.
  • Maintaining a positive attitude while being patient and understanding with the children.
  • Developing creative ways to encourage learning through everyday experiences.
  • Using problem-solving skills to anticipate potential issues before they arise.
  • Assisting with meals, snacks, and bedtime routines for the children.
  • Helping older children with homework assignments as directed by parents.

Education

Chancellor High School
Fredericksburg, VA
06-2018

Skills

  • Team Supervision
  • Administrative Support
  • Billing
  • Compliance Monitoring
  • Data Entry
  • Customer Service

Timeline

Office Manager

Tech Handyman
12.2023 - Current

Dispatcher

Authorized Towing
11.2019 - 06.2021

Cashier

Frutta Bowls
01.2019 - 11.2019

Babbysitter

Private Home
04.2018 - 01.2019

Chancellor High School

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Kimberly Maldonado