Summary
Overview
Work History
Education
Skills
Certification
TRANSFERABLE EXPERIENCE
SOFT SKILLS
Timeline
Generic

Kimberly Malone

Summary

Compassionate nursing student with experience in healthcare support, clinical research, and customer service. Skilled in interacting with patients and families, coordinating study participation, and maintaining meticulous documentation. Known for collaborating with multidisciplinary teams, developing skills to stay composed during stressful clinical scenarios, and the ability to thrive in both in-person and remote environments. Seeking a nursing externship to further develop clinical skills and contribute to quality patient care.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Banner Staffing Services

Home Care Intake Representative (Per Diem)
09.2024 - 06.2025
  • Managed patient intake, assisted with homecare scheduling, and provider| demographic verification
  • Communicated with patients and families, addressing needs and resolving issues
  • Reviewed Home Care database (HCHB) against hospital database (Cerner) and documented patient status

Behavioral Health Connections

Call Center Specialist (Per Diem)
05.2024 - 09.2024
  • Handled inbound calls regarding care coordination packets for level 1 psychiatric inpatient facilities
  • Entered psychiatric assessment data into Excel and SharePoint databases for accurate patient placement


Healthcare | Data Management Experience (Continued)

HonorHealth Mountain Vista

Patient Access Coordinator II: ER Registration & Admissions (Per Diem)
07.2023 - 05.2024
  • Registered patients, verified insurance (Meditech & OneSource), and collected patient responsibility
  • Assisted patients and families during stressful situations with empathy and professionalism
  • Provided financial counseling and education on Insurance plans (Commercial, Medicaid, Medicare)

Celerion (Clinical Research Organization)

Clinical Data Manager (Remote)
02.2022 - 01.2024
  • Ensures SAS database is complete, accurate, and consistent for all data management functions
  • Responsible for sponsor contact, project communication, and timeline management
  • Manages, organizes, processes clinical data to facilitate collection and cleaning up subject data

Angel MedFlight (Air Ambulance)

Flight Coordinator (Remote)
02.2021 - 02.2022
  • Coordinated air ambulance transport, medical intake, trip quoting, follow-up, and flight tracking (Salesforce)
  • Direct contact with case managers, social workers, patients, families, and flight crew; Call Center
  • Provided support to help coordinate air ambulance patient transports; Customer Service

Education

Bachelor of Science - Healthcare Administration

University of Nevada Las Vegas
Las Vegas, NV

Associate Degree in Nursing -

Chandler-Gilbert Community College
Mesa, AZ
05-2026

Skills

  • Medication Administration
  • Intravenous (IV) Set-Up
  • IV Piggyback
  • Foley Catheter Insertion
  • Trach Suctioning
  • IV Push
  • Vital Signs Monitoring
  • Flush Peripheral IV
  • IV Piggyback Rates
  • SC & IM Injections
  • IV Removal
  • Therapeutic Communication

Certification

  • Certified Nursing Assistant (CNA) Certificate | Central Arizona College
  • Basic Life Support (BLS) Certificate | American Heart Association| 2025-2027

TRANSFERABLE EXPERIENCE

Customer Service & Retail Sales Roles (Nordstrom, Banner Ironwood, U.S. Census Bureau)- 10/2012 – 02/2020

• Delivered exceptional customer service in retail setting; resolved customer concerns

• Assisted customers with sales, BOPIS orders, payments, returns/exchanges, and ensured satisfaction

  • Screened patients| staff for COVID-19; assisted with check-in & transported patients for outpatient surgery, L&D, and diagnostics testing
  • Coordinated and batched census forms (English/Spanish), prepared batch sheets, and reviewed transcription errors to ensure data accuracy


Clinical Research Coordinator & Research Associate Roles (Mayo Clinic, City of Hope, ASU)- 02/2003 – 11/2015

• Coordinated Oncology Clinical Trials for Sarcoma, Gynecology, Genitourinary, and Bone Marrow Treatment

• Collaboration with Physicians, Pharmacist, Case management, Cryo lab personnel, and Nursing Staff

• Scheduled & conducted interviews with parents | children facing life changing events

SOFT SKILLS

Empathetic; Professional; Excellent verbal & written communication skills; Excellent Interpersonal Skills; Excellent Organization skills; Compassion; Flexibility; Adaptability; Clinical Judgement (ongoing); Problem-solving; Attention to Detail; Analytical Skills; Cultural Sensitivity; Integrity; Responsible; Team Collaboration, Medical Terminology knowledge

Timeline

Banner Staffing Services

Home Care Intake Representative (Per Diem)
09.2024 - 06.2025

Behavioral Health Connections

Call Center Specialist (Per Diem)
05.2024 - 09.2024

HonorHealth Mountain Vista

Patient Access Coordinator II: ER Registration & Admissions (Per Diem)
07.2023 - 05.2024

Celerion (Clinical Research Organization)

Clinical Data Manager (Remote)
02.2022 - 01.2024

Angel MedFlight (Air Ambulance)

Flight Coordinator (Remote)
02.2021 - 02.2022

Bachelor of Science - Healthcare Administration

University of Nevada Las Vegas

Associate Degree in Nursing -

Chandler-Gilbert Community College

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