Kimberly Manbeck
Hollywood,FL
Summary
Results-driven Customer Services Representative with proven ability to establish rapport with clients. Demonstrated leadership skills that align teams and strengthen loyalty through exceptional customer service. Hardworking and passionate job seeker with strong organizational skills, eager to secure entry-level at front desk position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Hostess/Server
The Bōl
11.2016 - 03.2021
- As a hostess I provide an elevated guest experience to customers while maintaining constant communication between management and all other employees to provide smooth operations in high volume environments
- I also deliver a highly professional, courteous, and genuine personality and attitude toward guests and co-workers to increase an enjoyable atmosphere
- Greeted patrons, answered telephone, sat customers at tables, presented menus, took orders, and relayed orders to kitchen
- As a server I assist guests in order selection by promoting specific menu items and specials
- Respond to inquiries regarding meal preparation and service
- Up-sell appetizers, and specials to increase guest check averages
- Regularly follow-up with guest tables and promptly fulfill additional requests
- Collect payments and balance transactions with receipts.
Manager/ Cashier/Administrative Assistant
Flippers Cinema
12.2009 - 11.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Opening and closing procedures as well as making deposits at the end of the night.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Organized, maintained and updated information in computer databases.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Scheduled office meetings and client appointments for staff teams.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Cashier/Administrative Clerk
Ellio Caro
06.2008 - 11.2009
- Customer service, answering customer inquiries, solving problems
- Earned management trust by serving as key holder, responsibly opening and closing store
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Developed highly empathetic client relationships
- Entered data into system and updated customer contacts with information to keep records current.
Cashier
Winn Dixie
03.2007 - 03.2008
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
Education
Paralegal Studies
Broward College
Hollywood, FL2010
High School Diploma - undefined
McArthur High School
Hollywood, FL2009
Skills
- Conflict solution
- Listening skills
- Communication skills
- Adaptability
- Bilingual
- Fast learner
- Customer service
- Leadership
- Warm and Friendly
- Workflow Coordination
- Contamination Prevention
- Guest Relations Management
- Bank Deposits
- Appointment Confirmation
- Time Management
- Documentation
- Manage Files
- Answer Telephone Calls
- Calendar Management
Timeline
Hostess/Server
The Bōl
11.2016 - 03.2021
Manager/ Cashier/Administrative Assistant
Flippers Cinema
12.2009 - 11.2016
Cashier/Administrative Clerk
Ellio Caro
06.2008 - 11.2009
Cashier
Winn Dixie
03.2007 - 03.2008
Paralegal Studies
Broward College
High School Diploma - undefined
McArthur High School
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