Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Kimberly Mani

Queens,NY

Summary

Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. A strong work ethic individual who maintains a positive attitude and works great under pressure. Offers progressive experience combined with sound judgement and good problem-solving abilities. Trained in customer service and communications to build a healthy work environment- promote a positive employee and customer relation. A dedicated team player who is eager to learn new material with over eight years of experience.


Overview

9
9
years of professional experience

Work History

Assistant General Manager

Alma
01.2020 - Current
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Developed unique events and special promotions to drive sales.
  • Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.

Head Server

The Meatball Shop
05.2016 - 09.2020
  • Displayed enthusiasm, knowledge, and friendly suggestions based on the menu and products.
  • Ensured all food was prepared on-time and prepped accordingly to given allergies and special diets.
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.

Cocktail Bartender

Rosa Mexicano
03.2018 - 04.2020
  • Elevated guest experience with personalized cocktail recommendations based on their preferences.
  • Boosted sales of specialty drinks through engaging product demonstrations and tastings.
  • Increased customer satisfaction by crafting visually appealing and delicious cocktails.
  • Enhanced bar efficiency by maintaining a clean, organized, and well-stocked workspace.

Banquet Captain

Astoria World Manor
01.2015 - 12.2018
  • Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
  • Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
  • Greeted guests, escorted to dining tables and delivered alcoholic beverages, entrees, and desserts according to time of event turnovers.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.

Education

BBA - Business Administration And Management

Hunter College of The City University of New York
New York, NY
06.2026

Skills

  • Business Operations Knowledge
  • Staff Management
  • Employee Scheduling
  • Positive Customer Service
  • Expert Multi-tasking
  • Reliable and Punctual
  • Team Player
  • Bilingual (Spanish fluency)

References

References available upon request.

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Assistant General Manager

Alma
01.2020 - Current

Cocktail Bartender

Rosa Mexicano
03.2018 - 04.2020

Head Server

The Meatball Shop
05.2016 - 09.2020

Banquet Captain

Astoria World Manor
01.2015 - 12.2018

BBA - Business Administration And Management

Hunter College of The City University of New York

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Kimberly Mani