Kimberly Manzanares
Thornton,Colorado
Summary
Expert in parts sales and customer service, dedicated to creating a positive, customer-focused environment. Proven track record of maximizing revenue and enhancing customer satisfaction through effective communication. Skilled in identifying sales opportunities and fostering customer loyalty. Open to relocation to San Antonio for the right opportunity, without requiring relocation expenses.
Overview
19
19
years of professional experience
Work History
Parts Expert
Transwest Truck Trailer RV
Brighton, Colorado
04.2025 - Current
- Processed customer orders and ensured accurate fulfillment of parts requests.
- Entered customer orders into system for efficient processing.
- Created purchase orders for new parts to maintain vendor supply.
- Provided technical advice on parts information and availability.
- Reviewed catalogs and databases to locate correct vehicle parts by make, model, and year.
- Coordinated daily parts deliveries to local businesses.
- Assisted customers in selecting optimal parts to meet specific needs.
- Collaborated with sales team to achieve targets and cross-sell additional products.
Parts Counter Sales Person
Marini Diesel Inc
Commerce City, Colorado
01.2022 - 04.2025
- Assisted customers in locating diesel parts and resolving inquiries efficiently.
- Processed customer orders and returns accurately, ensuring prompt fulfillment.
- Generated quotes for requested parts to facilitate sales.
- Maintained organized and clean sales areas to create positive impressions.
- Utilized point-of-sale system for transaction processing and record-keeping.
- Communicated effectively with management regarding customer requests and issues.
- Reviewed catalogs to identify correct parts based on vehicle specifications.
- Performed cashier duties, including payment processing and receipt issuance.
Parts/Back Counterman
Schroeder Truck Repair
01.2020 - 01.2022
- Assist Service Department with locating parts for repairs that are being performed.
- Assist all customers in locating parts for over the counter purchases.
- Maintain inventory levels for shop
- Create quotes for jobs coming into the shop
- Ensuring all part returns are completed in a efficient manner
- Assist Foreman and Management in whatever task they require me to help them with.
Parts Counterman
MHC Kenworth
01.2015 - 01.2020
- Assist Service Department with locating parts for repairs that are being performed.
- Cat engine
- Cummins
- Paccar parts
- Hino parts
- Freightliner Parts
- Did a hybrid position P17 which entails doing parts and service.
- Checked in units for service repairs
- Looked up parts for the units to complete repair orders
- Storied and closed and completed repair orders
- Windows 10
- HiEcho Hino parts program
- As400 program service and parts logging program
- ECAT looking up Kenworth parts
- Customer Service
- Updated customers on the status of repairs
- Complete repair order to the end of the task
GENERAL MANAGER
TravelCenters of America LLC
12.2012 - 01.2015
- I transferred to the TA – Wheat Ridge location, where I was promoted to General Manager after nine months.
- In addition to my prior experience, I currently provide the following work items for this location:
- Shop financials
- Running the service counter
- Inventory training and collaboration with employees
- Inventory control
- Ensuring shop efficiency is compliant with corporate needs
- Implementing and maintaining safety procedures in the shop
- Ensuring all TSAs are educated on Freightliner warranty coverage, parts lookup and cross-referencing, and all-around customer care
- Teaching the importance of quality customer service
ASSISTANT GENERAL MANAGER/SHOP LEAD
TravelCenters of America LLC
09.2010 - 12.2012
- I moved up into the shop lead position in September 2010, where I was responsible for the following services and functions:
- Parts ordering
- Maintaining TSA schedules
- Fair, honest and high-quality customer service
- Location transfer – to Wheat Ridge
- Freightliner warranties
- Quality control
- Payroll for employees
- Helping maintain and operate a 12-bay shop
- Assisting the general manager with day-to-day duties and charge backs
TRUCK SERVICE ADVISOR (TSA)/INVENTORY CONTROLLER/PARTS RUNNER
TravelCenters of America LLC
01.2007 - 09.2010
- Moving quickly upward in my career, I began as a parts runner, moved to inventory controller, then into a TSA role.
- In these roles, I provided the following services:
- High-quality customer service
- Maintenance and service scheduling
- Technician assistance – located parts and contacted vendors
- Inventory control – ensured all inventory and part numbers coincided
- Bi-monthly cycle counts
Education
GED -
General Education Development
01.2000
Skills
- Bilingual proficiency
- Advanced computer skills
- Microsoft Office Suite
- Putty and PeopleSoft
- SAP expertise
- Customer service excellence
- Order processing and fulfillment
- Point-of-sale transactions
- Effective communication skills
- Attention to detail
- Time management strategies
- Customer relations management
- Parts identification and documentation
- Returns processing expertise
- Suggestive selling techniques
- Up-selling and cross-selling strategies
- Parts ordering and recommendations
- Email communication proficiency
- Invoice processing accuracy
References
Available upon request.
Languages
Spanish
Timeline
Parts Expert
Transwest Truck Trailer RV
04.2025 - Current
Parts Counter Sales Person
Marini Diesel Inc
01.2022 - 04.2025
Parts/Back Counterman
Schroeder Truck Repair
01.2020 - 01.2022
Parts Counterman
MHC Kenworth
01.2015 - 01.2020
GENERAL MANAGER
TravelCenters of America LLC
12.2012 - 01.2015
ASSISTANT GENERAL MANAGER/SHOP LEAD
TravelCenters of America LLC
09.2010 - 12.2012
TRUCK SERVICE ADVISOR (TSA)/INVENTORY CONTROLLER/PARTS RUNNER
TravelCenters of America LLC
01.2007 - 09.2010
GED -
General Education Development