Open To Work
Kimberly Marban
Account Director Client Engagement
Bartlett,IL
Summary
Account Director with extensive experience in an agency environment, overseeing $19 million in revenue. Skilled in strategic account development with a human approach leading to account growth and client retention. Focused on delivering innovative solutions through AI, team collaboration, streamlined operation and analytical problem-solving.
Overview
30
30
years of professional experience
Work History
Account Director Client Engagement
HH Global
Chicago, Illinois
10.2020 - Current
- Exceed client success and satisfaction through identification of client needs and effective action.
- Exceed financial goals by 20%.
- Present business reviews that highlight contractual continuity and innovative opportunities for client growth.
- Delegated tasks while coaching team members on complex issues and best practices.
- Maintained high client retention rates, meeting company objectives sustaining partnerships for over 17 years.
- Achieve perfect score of 5/5 on client feedback surveys.
- Collaborate with internal departments to create integrated marketing communication plans.
Account Director
InnerWorkings
05.2019 - 10.2020
- Oversaw enterprise accounts in the POSM and commercial print categories, generating $18 million in revenue.
- Built and maintained 10+ year client relationships to drive long-term growth.
- Encouraged cross-selling by understanding customer needs through relationship-building.
- Supervised daily operations and sales functions to enhance revenue and productivity.
- Increased sales revenue by nurturing strong client and team partnerships.
- Developed Business Review presentation decks to convey quarterly results to Enterprise clients.
- Collaborated with internal teams to implement client-facing Power BI reporting.
- Managed change with clients to ensure timely payments and operational continuity.
Senior Account Executive
InnerWorkings
05.2005 - 10.2020
- Managed five accounts across diverse client industries, generating $15 million in annual revenue.
- Established strong partnerships with industry stakeholders to enhance company reputation and foster collaboration.
- Implemented comprehensive risk management strategies to protect against market volatility and operational disruptions.
- Facilitated cross-functional collaboration for complex projects, ensuring timely and budget-compliant delivery.
- Represented company at various national events to promote brand visibility and networking opportunities.
- Adapted business strategies to improve operational agility in response to changing market conditions.
- Cultivated strong relationships with key enterprise customers, driving satisfaction and retention.
Education
Some College (No Degree) -
University Of Denver
Denver, COSkills
- Client engagement, success and retention
- Risk management
- Strategic account development
- Extensive coaching and mentoring
- Management expertise
- Contract review
- Analytical problem solving
Accomplishments
- Implemented 11 Enterprise accounts
- Client retention of 17+ years
- Achieved team attrition of over 10 years
Timeline
Account Director Client Engagement
HH Global
10.2020 - Current
Account Director
InnerWorkings
05.2019 - 10.2020
Senior Account Executive
InnerWorkings
05.2005 - 10.2020
Some College (No Degree) -
University Of Denver