Kimberly Margenau
Kaneohe,HI
Summary
Experienced inflight training instructor dedicated to improving team performance and safety compliance. Strong organizational and coaching skills applied to enhance training programs, fostering a culture of continuous improvement and operational excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Independent Contractor
Simply Flawless Weddings
Honolulu, HI
07.2025 - Current
- Assisted with coordinating logistics for wedding events, ensuring seamless execution of schedules and vendor management.
- Creating and updating customized wedding timelines tailored to client preferences, enhancing overall customer satisfaction.
- Assisted with leading a team of vendors and staff during events, fostering collaboration to achieve flawless execution.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Collected, arranged, and input Client information into database system.
Inflight Training Instructor
Hawaiian Airlines
Honolulu, HI
09.2023 - Current
- Delivered engaging training programs for new hires, enhancing onboarding experience.
- Facilitated interactive Recurrent and Initial programs to improve/refresh Flight Attendant knowledge of safety protocols and operational procedures.
- Assessed current active status FAs/new hire candidates performance through evaluations, providing constructive feedback for continuous improvement.
- Collaborated with management to refine training materials based on feedback and suggestions
- Maintained compliance with company standards, regulatory requirements, and quality goals.
- Provided coaching and mentoring to current active status FAs/new hire candidates when needed.
Flight Attendant
Hawaiian Airlines
Honolulu, HI
05.2011 - Current
- Deliver exceptional in-flight service, enhancing guest satisfaction and comfort.
- Conduct safety demonstrations, ensuring compliance with airline regulations and protocols.
- Assist guests when needed, providing personalized support and attention.
- Collaborate with crew members to manage cabin operations efficiently during flights.
- Help resolve passenger inquiries and concerns, maintaining professionalism under pressure.
- Demonstrate flexibility and adaptability amidst schedule changes, delays, or challenging situations while always maintaining the aloha spirit
- Enhance passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Participate in regular RCT sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Education
Bachelor of Arts - Liberal Studies
Chapman University
Orange, CAOlapa - 'Uniki Class
Halau I Ka Wekiu
Pauoa, HI08.2021
Skills
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
- Schedule management
- Teamwork and collaboration
- Multitasking Abilities
- Organizational skills
Certification
- Initial Training Instructor - December 2024-May 2026
Timeline
Independent Contractor
Simply Flawless Weddings
07.2025 - Current
Inflight Training Instructor
Hawaiian Airlines
09.2023 - Current
Flight Attendant
Hawaiian Airlines
05.2011 - Current
Bachelor of Arts - Liberal Studies
Chapman University
Olapa - 'Uniki Class
Halau I Ka Wekiu