Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Kimberly Markham

El Reno,Oklahoma

Summary

Dynamic sales professional with a proven track record at Walker Companies, excelling in customer service and relationship building. Achieved consistent sales targets through effective communication and problem-solving. Skilled in cash handling and team collaboration, fostering a positive environment that drives results and enhances customer satisfaction.

Experienced with customer service and sales support. Utilizes strong communication skills to foster positive client relationships and facilitate sales processes. Knowledge of inventory management and problem-solving to ensure smooth operations.

Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.

Overview

15
15
years of professional experience

Work History

Sales Assistant/Customer Service Representative

Walker Companies
12.2017 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.

Call Operator

Arrow Wrecker
02.2015 - 10.2017
  • Achieved high levels of customer satisfaction through empathetic problem-solving and clear communication.
  • Managed availability of service through management of shared calendar solution.
  • Retained valuable clients by offering solutions that address their unique concerns while reinforcing brand reputation.
  • Improved customer satisfaction by efficiently handling inbound calls and addressing concerns promptly.
  • Kept up-to-date on company policies and product offerings to provide accurate information to callers, fostering trust and loyalty among customers.
  • Streamlined communication with customers by accurately documenting call details and updating records in the database.
  • Reduced wait times for callers by effectively prioritizing tasks and managing high call volumes.

Store Manager of Operations

Check N' Go
01.2011 - 04.2015
  • Increased sales by 90% with special displays and promotions.
  • Coordinated with regional management on strategic planning initiatives aimed at improving store performance within the district or territory as a whole.
  • Facilitated open communication channels between staff members and upper management by conducting regular team meetings, fostering transparency in decision-making processes.
  • Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
  • Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
  • Boosted sales performance with strategic merchandising techniques and targeted promotional campaigns.
  • Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
  • Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
  • Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
  • Conducted regular audits of all store departments to ensure adherence to operational standards and identify areas requiring attention or improvement.
  • Mentored employees for professional growth, fostering a positive work culture that encouraged collaboration and teamwork.
  • Implemented loss prevention strategies to minimize shrinkage rates while maintaining an inviting shopping experience for customers.
  • Completed point of sale opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Assisted with hiring, training and mentoring new staff members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Increased store traffic by organizing engaging events and promotions that appealed to target customers.
  • Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Education

High School Diploma -

El Reno High School
El Reno, OK
05.1997

Skills

  • Cash handling
  • Goal oriented
  • Relationship building
  • Complex Problem-solving
  • Point of sale operation
  • Opening and closing procedures
  • Customer needs assessment
  • Display building
  • Task prioritization
  • Team collaboration
  • Sales target achievement
  • Customer service
  • Strong communication and interpersonal skills
  • Honest and dependable
  • Attention to detail
  • Excellent written and verbal communication
  • Organization

Accomplishments

  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Supervised team of 15 plus, staff members.
  • Employee of the Quarter at Walker Companies
  • Store of the Month numerous times at Check n Go
  • Also Employee of quarter at Check n' Go.

Languages

English
Full Professional

Timeline

Sales Assistant/Customer Service Representative

Walker Companies
12.2017 - Current

Call Operator

Arrow Wrecker
02.2015 - 10.2017

Store Manager of Operations

Check N' Go
01.2011 - 04.2015

High School Diploma -

El Reno High School

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