Kimberly Markham
Medical Associates Clinic & Health Plans
Holy Cross,IA
1
Certification
27
years of professional experience
Healthcare professional with strong background in patient care & medical support. Known for collaborative work with medical teams to deliver high-quality care & adapt to evolving patient needs. Expertise in patient assessment & medication administration, along with compassionate care & reliability.
Work History
Registered Nurse-Quality Improvement
6 Years 6 Months- Assist with HEDIS audit & education for MAHP, MAC, & external providers on quality measures, enhancing understanding of compliance standards.
- Assist with CMO audit.
- Assist with NRC Health (pt experience surveys) for service recovery efforts related to survey comments received following appointments.
- Research, document, & monitor Potential Quality Issues (PQIs) identified by claims or staff, providing updates to Credentialing in accordance with NCQA requirements.
- Provide articles for member/provider education & newsletters.
- Monitor Clinical Practice Guidelines & update as needed.
- Research, document & monitor Diabetic Eye Exams.
- Utilize software including Cerner, Trinity, Epic, UIHC, SW Health, UPH, WIR, IRIS to streamline access to pt data & improve quality monitoring.
Registered Nurse-Population Health Coach
3 Years 3 Months- Educated pts on health management & preventative care, assisting with scheduling of Annual Wellness Exams.
- Completed follow-up phone contact or face-to-face visits with pts who were discharged from the hospital or seen in the ED.
- TCM (Transitional Care Management) phone calls included understanding of discharge instructions, medication reconciliation, compliance, follow-up appointment, appropriate discharge labs or diagnostics scheduled, barriers to appointment, & transportation needs.
- Collaborated with healthcare providers to ensure coordinated care for clients with specific health conditions.
- Utilized motivational interviewing to develop SMART goals.
- Determined barriers that may prevent pts in achieving goals & offer alternatives.
- Provided diabetic & CHF education to enhance pt understanding & self-management.
- Advocated for pt needs within the healthcare system, ensuring comprehensive support.
Registered Nurse-Endocrinology
3 Years 8 Months- Conducted pt assessments, managed results, triaged, & assisted providers with minor medical procedures.
- Checked vital signs, reviewed medical, surgical, & social histories, allergies, medications, & health concerns.
- Started IVs & administered infusions such as Reclast.
- Secured prior auths for diagnostic tests & medications.
- Implemented CGM technology for pts, ensuring proper usage of devices such as Omnipod, Dexcom, & Medtronic iPro.
- Administered inj of Thyrogen, Testosterone, Boniva, Prolia.
- Administered Glucagon to effectively manage severe hypoglycemia & stabilize pt conditions.
- Educated pts on glucose monitoring devices to enhance user proficiency & different insulin types to support effective DM.
- Taught Diabetic Education sessions in collaboration with a dietician from MercyOne.
- Documented Diabetic Education classes including the renewal process for ADA recognition for recertification. Produced annual status, CQI, & efficacy reports. Managed audit book, ensuring accuracy of CEUs, licenses, & CVs.
- Completed Lean A3 training & coaching classes to help eliminate wasteful steps, time, & energy.
- Facilitated transition from the EMR system EMAC to Cerner.
Registered Nurse-Clinical Research Coordinator
6 Years 1 Month- Adhered to FDA guidelines, Good Clinical Practice (GCP), & Standard Operating Procedures (SOP) to ensure compliance & integrity in research studies.
- Conducted research on various studies for Diabetes, Gout, Meningitis vaccine, Influenza vaccine, Otitis Externa, Colon CA, B-cell Lymphoma, MMRV, Ankle Sprains, Breast CA, Non-small Cell Lung CA, VZV, Pneumonia, COPD, & Coronary Syndrome.
- Collaborated with Sponsors, Clinical Research Organizations (CROs), Clinical Research Associates (CRAs), Principal Investigators (PIs), & Sub-Investigators (SIs) to promote project success.
- Developed & implemented recruitment plans for research studies, focusing on attracting qualified participants & maintaining study integrity.
- Conducted blood draws on pts & executed specimen collection & handling procedures to ensure sample integrity.
- Executed the administration of research medications to support clinical trial objectives.
- Completed Case Report Forms (CRFs), Adverse Events (AEs), Serious Adverse Events (SAEs) & addressed queries promptly, requiring extreme accuracy & attention to detail.
- Identified & reported deviations from established protocols to support quality assurance initiatives.
- Assisted with the phase out of the dept, enabling MAC to maintain a good rapport with pharmaceutical research companies.
Registered Nurse-Gastroenterology
3 Years 6 Months- Conducted pt assessments, managed results, triaged, & assisted providers with minor medical procedures.
- Checked vital signs, reviewed medical, surgical, & social histories, allergies, medications, & health concerns.
- Started IVs & administered infusions such as Remicade.
- Administered Vitamin B12 injections.
- Secured prior auths for diagnostic tests & medications.
- Provided education on Colonoscopies, EGDs, ERCPS & collaborated with Tri-State Surgery Center (TSSC) & MercyOne for scheduling of the procedures.
- Facilitated transition from paper charts to EMR system EMAC.
Registered Nurse-Family Medicine
2 Years 7 Months- Administered immunizations, performed wellness checks, & coordinated routine screenings for adults, children, & infants for primary & preventative health care.
- Conducted pt assessments, managed results, triaged, & assisted providers with minor medical procedures.
- Checked vital signs, reviewed medical, surgical, & social histories, allergies, medications, & health concerns.
- Conducted blood draws on pts & executed specimen collection & handling procedures to ensure sample integrity.
- Secured prior auths for diagnostic tests & medications.
- Assisted with the closing of the clinic permanently.
Registered Nurse-Pediatrics
9 Months- Managed care for pts who had cardiac & respiratory issues, ortho surgeries, feeding issues, etc.
- Collaborated with interdisciplinary teams to develop individualized care plans for diverse pt needs.
- Administered comprehensive care & medications to pediatric pts, ensuring safety & comfort.
- Utilized critical thinking skills to quickly respond to emergency situations, stabilizing pts until further medical assistance arrived.
- Developed strong rapport with pts & families, fostering trust & confidence in the nursing team's abilities.
Education
Associate of Applied Science - Nursing
Skills
Licensed RN & BLS
Detail Oriented & Critical Thinker
Empathy & Patient Advocate
EMR/EHR
Certification
- Licensed Registered Nurse Iowa - Renewal Date 11/15/26
- Adult Abuse Mandatory Training Renewal Date-2/19/27
- Child Abuse Mandatory Training Renewal Date-2/19/27
- CPR Renewal Date-4/30/28
- Licensed Registered Nurse Illinois-Renewal Date 5/31/28
Timeline
Registered Nurse-Quality Improvement
Medical Associates Clinic & Health Plans
03.2020 - CurrentRead More
Registered Nurse-Population Health Coach
Medical Associates Clinic & Health Plans
12.2016 - 03.2020Read More
Registered Nurse-Endocrinology
Medical Associates Clinic & Health Plans
04.2013 - 12.2016Read More
Registered Nurse-Clinical Research Coordinator
Medical Associates Clinic & Health Plans
03.2007 - 04.2013Read More
Registered Nurse-Gastroenterology
Medical Associates Clinic & Health Plans
09.2003 - 03.2007Read More
Registered Nurse-Family Medicine
Mercy Services Family Health Centre
11.2000 - 06.2003Read More
Registered Nurse-Pediatrics
University of Iowa Hospital & Clinics 2JCW
02.2000 - 11.2000Read More
Northeast Iowa Community College
Associate of Applied Science from Nursing
Read More