Kimberly Marshall

• Transported clients to medical appointments or other destinations when necessary.
• Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
• Maintained clean and well-organized environment for client happiness and safety.
• Developed strong and trusting rapport with patients to facilitate smooth, quality care.
• Assisted with client personal care needs to foster independence and well-being.
• Delivered high level of assistance with cooking, meal preparation and shopping.
• Managed patient transportation and appointment scheduling.

• Oversaw daily operations, maintenance and administration of various properties.
• Exercised direct supervision over property staff.
• Negotiated leases, rental agreements, and other contractual documents related to property management activities.
• Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
• Managed all maintenance requests from a high level of tenants in a timely manner.
• Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
• Coordinated and built relationships with vendors for the procurement of services such as repairs, renovations, landscaping, and submitted associated billing statements
• Facilitated tenant paperwork processing and verification.
• Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
• Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
• Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
• Advised owners on potential improvements or investments that could increase the value of their properties.
• Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
• Organized holiday events and/or meetings for tenants, staff, vendors, board meetings, and other associates.
• Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
• Provided guidance and support to junior team members in order to facilitate their professional development.
• Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
• Met with prospective tenants to show property and assess applications or sign leases.
• Updated tenant and unit information to keep current in housing database.
• Worked with on-site and remote service providers to support tenants requesting accommodations.
• Drafted and monitored budgets for overall maintenance and operations.
• Cultivated rapport with clients to meet expectations for high-end event space rentals.
• Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
• Prepared for various audits performed by HACC, HUD, & NEF

• Provided a high level of support to management and support service staff.
• Answered calls and created work orders.
• Prepared detailed records of each tenant's rental activity including rent payments, deposits, fees.
• Reviewed monthly financial statements related to tenant accounts and provided feedback on discrepancies if any.

• Provided administrative support to the staff, team, and tenants including composing correspondence, memos, presentations, reports and other documents as requested.
• Tackled and addressed top-level, high-priority issues with professional administrative discretion.
• Facilitated communications by forwarding emails, transferring calls and filing documents.
• Managed daily invoices, reports and proposals.
• Interview for leasing Units / Marketing & Background Checks / Generated Waiting Lists
• Organized and maintained managerial staff calendars, scheduled meetings, conferences, travel arrangements, and appointments.
• Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.
• Coordinated communications between multiple departments to ensure timely completion of projects.
• Greeted visitors upon their arrival; directed them to the appropriate destination or person; provided general information about the organization when necessary.
• Maintained up-to-date contact lists of vendors and suppliers while coordinating orders as required by staff or management team.
• Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.
• Managed incoming mail by sorting out items that needed immediate attention or forwarding it on to the appropriate department or individual for action or response.
• Created PowerPoint presentations used for diverse business needs.
• Opened, read and replied to e-mails, letters and correspondence on behalf of managerial staff.

• 99-00 Spring - Honor Roll
• 00-01 Spring - President's List
• Sept. 13, 2002 - Eagle Scholar Training Program
• 02-03 Spring - President's List

Scholarships: 5/24/2000 - College Excel Scholarship (1st Place)