Kimberly Martin

Waitress, Trainer, Manager

Denny's Restaurants

Arlington, United States

01.1983 - 07.2015

Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Scheduled and taught in class and online courses to increase learning opportunities.
Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
Applied customer feedback to develop process improvements and support long-term business needs.
Informed customers about daily and seasonal specials.
Evaluated suppliers to maintain cost controls and improve operations.
Maintained professional, organized and safe environment for employees and patrons.
Accomplished multiple tasks within established timeframes.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Contributed to reductions in employee turnover by revamping training programs.
Kept server areas clean and stocked to increase efficiency while working tables.
Identified and recommended staff for key positions and departments.
Cross-trained existing employees to maximize team agility and performance.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Evaluated employees' strengths and assigned tasks based upon experience and training.