Kimberly Martin
Carthage,TX
Summary
Dynamic professional with a proven track record at Texas Tea Room, excelling in customer service and CRM. Expert in fostering high-quality service delivery and enhancing customer satisfaction, demonstrated through effective communication and meticulous documentation. Skilled in motivating teams and managing operations efficiently, ensuring both patient dignity and high service standards.
Overview
25
25
years of professional experience
Work History
Manager
Texas Tea Room
01.2008 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
CNA
Center Memorial Hospital
01.2000 - 01.2002
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
GED -
Gary ISD
Gary City, TX05-1999
Skills
- Customer service
- Verbal and written communication
- Documentation and reporting
- Customer relationship management (CRM)
Timeline
Manager
Texas Tea Room
01.2008 - Current
CNA
Center Memorial Hospital
01.2000 - 01.2002
GED -
Gary ISD
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