Kimberly Martinez
New Britain,CT
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
6
6
years of professional experience
Work History
FOH Manager
Buffalo Wild Wings
05.2017 - 12.2022
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Organized team meetings
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Developed unique events and special promotions to drive sales.
Education
Associates in Culinary Arts - Culinary Arts
Lincoln Culinary Institute
Hartford, CT01.2016
Skills
- Assignment Delegation
- Hiring Procedures
- Accounts Payable and Accounts Receivable
- Guest Satisfaction
Timeline
FOH Manager
Buffalo Wild Wings
05.2017 - 12.2022
Associates in Culinary Arts - Culinary Arts
Lincoln Culinary Institute
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