Kimberly Martinez
Fresno,TX
Summary
A seasoned Ops Lead at At Home Decor Superstore, I excel in staff development and operational excellence, enhancing employee engagement and performance. Leveraging decision-making and workflow optimization, I've significantly boosted customer satisfaction and operational efficiency, embodying leadership and strategic insight to surpass objectives.
Overview
3
3
years of professional experience
Work History
Ops Lead
At Home Decor Superstore
Pearland, TX
09.2024 - Current
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Addressed customer concerns with suitable solutions.
- Ensured compliance with company policies regarding customer service standards.
- Ensured compliance with all applicable regulations, policies, procedures and standards.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
- Developed strong relationships with customers through excellent customer service practices.
- Established performance metrics to evaluate operational efficiency and guide team objectives.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
Cashier
At Home Decor Superstore
Pearland, TX
02.2022 - 08.2024
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Collected payments and provided accurate change.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Built and maintained productive relationships with employees.
- Offered customers carry-out service at completion of transaction.
- Helped with purchases and signed customers up for rewards program.
- Resolved customer complaints professionally in accordance with company policy.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Conducted price checks for special orders or discounts as requested by customers.
- Stocked shelves with merchandise when needed.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customers' questions and provided information on store procedures or policies.
- Welcomed customers, offering assistance to help find store items.
- Answered customer questions and provided store information.
Education
High School Diploma -
Hightower High School
Missouri City, TX01-2021
Some College (No Degree) - Business Administration
Houston Community College
StaffordSkills
- Staff development
- Employee engagement
- Operational excellence
- Standard operating procedures
- Performance monitoring
- Workflow optimization
- Decision-making
- Goal attainment
- Delegation
Languages
English
Professional
Spanish
Native/ Bilingual
Accomplishments
- Employee of the month (Jan. 2023, July. 2024)
- Perks and Credit Recognition
Timeline
Ops Lead
At Home Decor Superstore
09.2024 - Current
Cashier
At Home Decor Superstore
02.2022 - 08.2024
High School Diploma -
Hightower High School
Some College (No Degree) - Business Administration
Houston Community College
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