Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Martinez

Palm Beach Gardens,FL

Summary

Enthusiastic and detail-oriented writing professional with a Master’s in Creative Writing and a Bachelor’s in English and Communications. Strong foundation in writing, editing, and content development, with hands-on experience in collaborative projects, customer service, and team-based environments.

Overview

4
4
years of professional experience

Work History

Front Desk Administrative Assistant

The Spa at Old Palm Golf Club
02.2025 - Current
  • Serve as the primary point of contact between clients and management, delivering professional and welcoming customer service in person, over the phone, and via email.
  • Monitor and respond to the spa’s main email account, providing timely and effective communication with clients and team members.
  • Manage daily scheduling, coordinate team calendars, and ensure smooth appointment bookings for spa services.
  • Handle client check-ins, process payments, and manage customer profiles using a specialized payment and database system.
  • Support daily administrative tasks including data entry, client record management, and internal communications.

Editorial Assistant

Oxford University Press
05.2023 - 10.2023
  • Served as primary point of contact for authors, professors, and contributors of Oxford University Press Bibliographies Department, managing communications and support throughout the editorial process.
  • Oversaw departmental inbox, ensuring timely responses and smooth communication between contributers and distributed weekly department-wide emails.
  • Processed and sent payment notifications through the internal database system, maintaining accurate financial records.
  • Maintained and updated Excel spreadsheets to track submissions, payments, and project status.
  • Performed first-pass edits of bibliographies, ensuring consistency, accuracy, and adherence to style guidelines.

Front Desk Receptionist

Mandel JCC
06.2022 - 08.2022
  • Served as first point of contact for parents, providing information and assistance for the summer program.
  • Managed phone lines, email inquiries, and check-in/check-out processes for campers.
  • Supported program staff with scheduling, document preparation, and day-to-day administrative tasks.
  • Ensured smooth front desk operations throughout the summer session.

Intern Editor

Aerie Literary Journal
08.2021 - 05.2022
  • Reviewed and evaluated incoming submissions, contributing to editorial selection and voting process.
  • Edited accepted pieces and corresponded with writers to implement revisions and finalize content.
  • Created marketing content and promotional materials using Canva and Adobe Photoshop, to boost journal visibility on social media platforms.
  • Designed and facilitated writing workshops and events to support student writers and expand journal outreach.

Education

Master of Arts - Creative Writing

Cardiff University
Cardiff, UK
08-2025

Bachelor of Arts - English

University of Hartford
West Hartford, CT
05-2022

Skills

  • Creative writing
  • Customer Service
  • Communications
  • Proofreading and editing

Timeline

Front Desk Administrative Assistant

The Spa at Old Palm Golf Club
02.2025 - Current

Editorial Assistant

Oxford University Press
05.2023 - 10.2023

Front Desk Receptionist

Mandel JCC
06.2022 - 08.2022

Intern Editor

Aerie Literary Journal
08.2021 - 05.2022

Master of Arts - Creative Writing

Cardiff University

Bachelor of Arts - English

University of Hartford

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