Organized Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms.
Overview
36
36
years of professional experience
Work History
Educational Assistant, Special Education 1:1 Aide
Clarksville Montgomery County School System
Clarksville, TN
05.2025 - Current
Implemented individualized behavioral strategies in collaboration with certified personnel, improving student behavior and classroom dynamics.
Collected and analyzed behavioral data to provide insights for certified staff, supporting data-driven decision-making processes.
Prepare and adapt instructional materials, aligning with individualized education programs to enhance student learning.
Facilitated student engagement with classroom instruction through customized visual, auditory, and tactile support, enhancing learning experiences.
911 Telecommunicator
Metro Nashville Department of Emergency Communications
Nashville, TN
01.2024 - 01.2025
Respond to emergency and non-emergency calls, accurately assess the situation, and deliver information in a timely manner for units to be dispatched.
Provide medical advice to callers while they wait for emergency medical services.
Monitored and tracked field units to ensure timely response and accurate notifications.
Completed logs, records, and paperwork to facilitate efficient dispatching services.
Answered questions, provided information, and addressed complaints to improve customer service experience.
Secured essential training and certifications along with passing background checks to meet industry standards.
Administrative Assistant II - Attendance Clerk
Simi Valley Unified School District
Simi Valley, CA
02.2022 - 01.2024
Maintained accurate records of all absences, truancy issues and disciplinary actions
Entered daily attendance data into office databases to ensure accurate tracking
Contacted parents and guardians to address attendance issues for late or truant students
Verified accuracy and completeness of records, correcting errors.
Accessed and used computer software applications to update and maintain records
Processed and scanned files into electronic databases
Developed exceptional time management, relationship building and organizational skills from working in busy school setting
Adapted to fast-paced work environments, maintaining productivity and focus.
Certified Instructional Aide / Guidance Clerk
Antelope Valley Union High School District
Lancaster, CA
01.2009 - 02.2022
Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes
Guided students through admissions applications and scholarship processes to enhance educational funding opportunities
Educated students on college admissions process and scholarship requirements.
Conducted credit evaluations to verify graduation requirement completion and guide students towards successful outcomes
Assisted parents and students with enrollment procedures at the school
Conducted registration and orientation to groups of new students
Interacted with customers by phone, email, or in-person to provide information
Managed department budget for office supplies and ensured office inventory remained stocked.
Maintained and updated digital and physical office and classroom records to ensure accurate information access
Entered relevant data into spreadsheets and databases for accurate record-keeping
Documented behaviors, implemented interventions and treatment results
Bookkeeper/Data Entry
Lorraine D. Owen, CPA
Canyon Country, CA
01.1992 - 04.1994
Managed accounts payable and receivable for diverse client portfolios.
Reconciled bank statements to ensure financial accuracy and compliance.
Processed payroll for employees, ensuring timely and accurate payments.
Entered data for tax preparation during tax season and year-round, supporting timely and accurate tax filings
Cashier and Customer Service
Canyon Country Pool Supply
Canyon Country, CA
04.1990 - 02.1992
Greeted customers and advised on products, repairs, and services, enhancing customer satisfaction through effective communication
Maintained inventory through daily orders and ensured shelves were stocked, contributing to efficient store operations
Performed general bookkeeping, including A/R, A/P, bank reconciliations, payroll, and balancing nightly register for accurate financial reporting
Education
Excel For Accounting - Accounting, Payroll Accounting