Kimberly Mascari
Westerville,OH
Summary
Support team member focused on optimizing workflows and enhancing team performance through coaching and operational improvements. Achieved significant enhancements in client onboarding processes and effectively resolved Referral Partner issues, ensuring high service delivery standards. Dedicated to cultivating a motivated team culture that prioritizes professional growth and excellence.
Overview
24
24
years of professional experience
Work History
Analyst
VetRad
Worthington, OH
06.2026 - Current
- Pull and organize financial reports to support radiologist payroll processing
- Reconcile reporting discrepancies and ensure accuracy of productivity data
- Prepare and validate recurring operational reporting data from operational, financial and imaging systems.
- Provides operational support for veterinary clients, radiologists and internal teams
- Assist with PACS management, including image routing, workflow support and case management processes
- Maintain accurate documentation of client communications, account updates, workflow activities, technical issues and resolutions.
- Set up client profiles, contact information, general account details, and DICOM configurations within imaging and workflow systems.
Clinical Manager
VetRad
Worthington, Ohio
09.2021 - 06.2026
- Prioritized and organized tasks to meet daily demands while recognizing the team’s workload and listening to feedback when making decisions
- Provided team with resources and tools to consistently deliver VetRad Experience to referral partners
- Coached team members on fundamentals and process improvement, ensuring department is operating in an efficient and sustainable manner
- Effectively influenced behavior and lead changes in a rapidly growing organization while fostering a collaborative, service-oriented culture
- Provided a comprehensive clinical orientation and training schedule for new team members
- Provided input to the Director on team member performance evaluations
- Delivered ongoing performance feedback and instruction to team members, fostering a supportive employee experience
- Managed referral partner concerns and collaborated with VetRad dyad to resolve
- Attracted and retained exceptional team members by providing enriching employee experiences that provide meaningful work, career growth and professional development
- Assisted with onboarding new clients (Referral Partners and other local veterinarians)
- Facilitated user support for imaging systems to enhance workflow efficiency.
- Collaborated with team members to identify process, training, and software improvements, enhancing user experience with our software
- Worked directly with the MedVet accounting team as needed to perform necessary accounting functions.
Teleradiology Support Specialist
VetRad/MedVet Medical and Cancer Center for pets
Worthington, Ohio
10.2018 - 09.2021
- Worked directly with radiologists, VetRad clients, MedVet healthcare team members and MedVet Referral Partners
- Supported VetRad team members with onboarding new clients and new MedVet hospitals
- Collaborated on continuous improvement efforts around support, training, process design, and technology implementation.
- Identified process, training, and software improvement opportunities.
- Recommended solutions based on analysis and review of requested improvements.
- Supported the maintenance of teleradiology software including data integrity, templates, integrations, and clinical workflows.
- Managed the resolution of issues identified by clients and healthcare teams.
- Provided guidance, training, and support to other team members.
- Collaborated with other areas of support as needed.
- Collaborated with radiologists, clients, and healthcare teams to maximize efficiency within their workflow.
Dermatology Service Team Leader/Registered Veterinary Technician
MedVet Medical and Cancer Center for pets
Worthington, Ohio
01.2007 - 10.2018
- Coordinated inventory requests with purchasing department to ensure timely availability of medical supplies.
- Utilized technical skills to perform blood draws, collect and analyze diagnostic samples, place IV catheters, administer injections, and conduct intradermal allergy testing.
- Use, clean and maintain department equipment
- Communicated with clients by phone and in person to provide information and support regarding their pets' health needs.
- Assist doctor with physical exams and appointments
- Schedule appointments for new and existing patients
- Obtain necessary medical records from referral partners and maintain medical records
- Formulated patient allergy vaccines.
Registered Veterinary Technician
Animals-R-Special
New Albany, Ohio
09.2005 - 01.2006
- Performed treatments on all hospitalized and boarding patients.
- Performed blood draws, collected and analyzed diagnostic samples, placed IV catheters.
- Executed radiology tasks and maintained imaging equipment, enabling accurate diagnoses.
- Supported veterinarians during euthanasia procedures to ensure compassionate care for animals.
- Assisted doctor with physicals and appointments.
- Maintained and repaired hospital equipment to ensure optimal functionality.
- Communicated with clients by phone and in person.
- Performed reception duties, managing phone calls, filing, and scheduling appointments to enhance client experience.
Administrative Assistant
Discover Financial Services
New Albany, Ohio
12.2002 - 09.2005
- Coordinated meeting schedules for department managers and team leaders to enhance communication and collaboration.
- Managed department records and coordinated employee schedules to ensure efficient workflow.
- Tracked and organized expense records for department managers, facilitating budget oversight.
- Worked closely with Human Resources regarding employee raises, promotions and other confidential records
- Coordinated recognition events for department to celebrate achievements.
Education
Associates of Applied Science - Veterinary Technology
COLUMBUS STATE COMMUNITY COLLEGE
Columbus, Ohio09-2005
Bachelor of Arts - Psychology, Criminology
CAPITAL UNIVERSITY
Columbus, Ohio05-2000
Skills
- Clinical leadership
- Performance management
- Process improvement
- Workflow optimization
- Client onboarding
- Customer relationship management
- Accounts receivable
- Conflict resolution
Affiliations
- Volunteer-Westerville Central Music Boosters-2023-2025
Vice President-Westerville Central Music Boosters-2025-2026
President-Westerville Central Music Boosters-2026-present
Timeline
Analyst
VetRad
06.2026 - Current
Clinical Manager
VetRad
09.2021 - 06.2026
Teleradiology Support Specialist
VetRad/MedVet Medical and Cancer Center for pets
10.2018 - 09.2021
Dermatology Service Team Leader/Registered Veterinary Technician
MedVet Medical and Cancer Center for pets
01.2007 - 10.2018
Registered Veterinary Technician
Animals-R-Special
09.2005 - 01.2006
Administrative Assistant
Discover Financial Services
12.2002 - 09.2005
Associates of Applied Science - Veterinary Technology
COLUMBUS STATE COMMUNITY COLLEGE
Bachelor of Arts - Psychology, Criminology
CAPITAL UNIVERSITY