Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Massenburg

Smithfield ,VA

Summary

Dynamic manager with a proven track record at UPS, excelling in team leadership and customer service. Enhanced operational efficiency through strategic planning and conflict resolution, fostering a high-performing culture. Skilled in staff training and development, achieving departmental goals while maintaining a safe and organized environment.

Overview

20
20
years of professional experience

Work History

Manager

Subway
03.2019 - 08.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Manager

UPS
09.1999 - 08.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

Diploma - English Education

Smithfield High School
Smithfield VA
06.1992

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Task delegation
  • Goal setting
  • Documentation and reporting Relationship building
  • Operations management
  • Customer relationship management (CRM)
  • Performance management
  • Conflict resolution

Timeline

Manager

Subway
03.2019 - 08.2019

Manager

UPS
09.1999 - 08.2019

Diploma - English Education

Smithfield High School

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