Kimberly Massey
Business IT Reporting Analyst
Belleville,MI
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
17
17
years of professional experience
Work History
Analyst – Automated Group Reporting
Blue Cross Blue Shield of Michigan
6 2018 - Current
- Analyze and maintain membership files sent from various groups via the 834 HIPPA compliant file layout
- Educate groups and vendors on how to send membership data accurately
- Manage/ onboard new groups through the 834-implementation process consisting of leading implementation conference meetings, testing 834 data submitted, and promote groups to production
- Conduct weekly audits of 834 membership files Client/Group Relations Process Group Open Enrollments
- Execute manual membership changes when needed
- Run various group membership reports for internal and external customers
- Provide Leadership with status of projects, issues, and communicate recommendations for process improvement
- Participate in corporate workgroup meetings and various departmental projects Other assigned corporate projects as necessary.
Customer Service Representative II - Provider Inquiry
Blue Cross Blue Shield of Michigan
09.2012 - 06.2018
- Exceeding departmental metrics, receiving multiple recognition awards Answering written and verbal Provider inquiries promptly and efficiently Interpreting and troubleshooting various contracts and benefit inquiries for various lines of business Processing and adjusting claims
Human Resource Onboarding Specialist
Kenexa (Assigned to Ford Motor Company)
05.2011 - 09.2012
- Managed the onboarding process for all Ford Motor Company US Exempt hires Partnered with Directors, Hiring Managers, and HR Managers Arranged interviews, negotiated salary, organized travel, initiated background and drug screens Prepared quarterly business reports, work instructions and training documents Maintained and audited interview assessment materials, new hire paperwork, and compliancy
Human Resource Recruiter/Hiring Manager
LaJoy Group, Inc
09.2007 - 04.2011
- Full cycle recruiting of health care, human service, industrial, customer service, and engineering positions Consistently updated management and Clients Created and developed recruiting sources, maintaining outside relationships Reviewed Contractor hours for accuracy
Education
Master of Management - Human Resource Management -
University of Phoenix
Southfield, MIBachelor of Science – Business Administration - Finance - undefined
Wayne State University
Detroit, MISkills
MS Excel
Documentation And Reporting
Report Preparation
Excel proficiency
Systems
- MS Office
- Lotus Notes
- Oracle Databases
- PeopleSoft
- Sendouts
- COATS sql
- BrassRing 2xB
- Ford Motor Company Applicant Tracking Software
- BCBSM: Benefit Explainer
- IRIS
- Verint
- NCSW 3270
- Web DENNIS
- Blue Card/Blue2
- Ncompass
- Blue Pumpkin
- EMVP
- MembersEdge (ME)
- SharePoint
- EDDI
- EOS
- MS Access
Timeline
Customer Service Representative II - Provider Inquiry
Blue Cross Blue Shield of Michigan
09.2012 - 06.2018
Human Resource Onboarding Specialist
Kenexa (Assigned to Ford Motor Company)
05.2011 - 09.2012
Human Resource Recruiter/Hiring Manager
LaJoy Group, Inc
09.2007 - 04.2011
Analyst – Automated Group Reporting
Blue Cross Blue Shield of Michigan
6 2018 - Current
Master of Management - Human Resource Management -
University of Phoenix
Bachelor of Science – Business Administration - Finance - undefined
Wayne State University
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