Kimberly Massey
Sidney,OH
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Assistant Property Manager
Towne Properties
02.2012 - 08.2013
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Ensured compliance with all local, state, and federal housing laws and regulations, mitigating legal risks.
Administrative Office Assistant
Weichert Realtors: Frankel and Giles
02.2011 - 01.2012
- Duties included but not limited to: directing phone calls to appropriate staff, marketing project management, working knowledge of MLS database, assisting agents as needed, preparing necessary documents for sales and/or rental agreements, and open house assistance
- Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
- Collaborated closely with colleagues across multiple teams to achieve shared goals and contribute to a positive company culture.
- Supported department heads with data entry tasks, streamlining recordkeeping processes for increased accuracy in reporting.
- Assisted with event planning efforts, ensuring successful execution of company-wide gatherings and conferences.
Executive Office Manager
Chicago Carpet Care, Inc.
08.2010 - 01.2012
- Duties included but not limited to: appointment setting through telephone and online chat room, incoming phone calls, vendor contracting and coordination, A/R, A/P, invoicing, bank reconciliation, marketing project management, expense control, preparation of proposals and contracts, mediating conflicts among employees by utilizing HR skills, direct executive support of partners, and all payroll functions
- Kept track of employee performance, project budgets and deadlines.
- Facilitated smooth day-to-day operations, ensuring timely completion of tasks and projects.
- Implemented new software programs for enhanced data management and report generation capabilities.
- Handled conflict resolution efforts within the workplace diplomatically leading to improved morale among staff members.
- Performed administrative support tasks such as proofreading, transcribing handwritten information, invoicing, balancing sheets and creating spreadsheets and other documents.
Volunteer Court Appointed Special Advocate/Guardian Ad Litem
Shelby County Juvenile Court
09.2009 - 07.2010
- Observed strict security measures to keep all case information confidential.
- Provided emotional support for children throughout the legal process, helping them feel safe and heard.
- Monitored child welfare cases closely to identify potential risks or areas needing additional support.
- Completed extensive training programs to stay current on laws, regulations, policies, and best practices related to child advocacy work.
- Empowered children''s voices by representing their interests during critical decision-making processes affecting their lives.
- Ensured timely resolution of cases by adhering to strict deadlines and maintaining consistent communication with all parties involved.
- Conducted interviews with parents, foster parents, school officials, and other individuals to better understand client's needs.
- Demonstrated sensitivity to cultural diversity in working with children from various backgrounds and circumstances.
Education
Associates of Nursing - Nursing
Rhodes State College
Lima, OH12-2025
Skills
- Courteous Correspondence Practices
- Clear and Concise Communication Ability
- Legal Vocabulary Proficiency
- Expertise in Microsoft Office Suite (Excel, PowerPoint, Word)
- Provide Support Console
- MLS Database proficiency
- Quickbooks Pro
- Banking Reconciliation and Payroll
- HR: Orientation, Training, and Management
- A/R and A/P
- BLS Certification
Accomplishments
Consistent award to Dean's List for both Part-Time and Full-Time student credit hours.
Timeline
Assistant Property Manager
Towne Properties
02.2012 - 08.2013
Administrative Office Assistant
Weichert Realtors: Frankel and Giles
02.2011 - 01.2012
Executive Office Manager
Chicago Carpet Care, Inc.
08.2010 - 01.2012
Volunteer Court Appointed Special Advocate/Guardian Ad Litem
Shelby County Juvenile Court
09.2009 - 07.2010
Associates of Nursing - Nursing
Rhodes State College
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