Kimberly Massey
Monroe,CT
Summary
Former 911 dispatcher with strong multitasking abilities and experience in high-stress environments. Combines advanced life support skills with a commitment to delivering exceptional patient care during emergencies.
Overview
34
34
years of professional experience
6
6
Certifications
Work History
Paramedic
American Medical Response, AMR
Bridgeport, CT
02.1993 - Current
- Responded to emergency calls and provided critical patient care.
- Operated advanced life support equipment during transport.
- Documented patient information accurately in electronic medical records.
- Assessed patients' conditions and prioritized medical interventions effectively.
- Adhered to protocols and procedures to maintain safety of patients and paramedic crew.
- Assessed emergency situations and prioritized medical care for patients.
911 Public Safety Telecommunicator
Town of Branford, CT
Branford, Connecticut
02.1999 - 06.2006
- Answered emergency calls, prioritizing and dispatching information to responders.
- Operated radio communication systems for effective coordination with emergency services.
- Recorded detailed incident reports, ensuring accurate information for future reference.
- Provided crisis intervention and support to callers in distressing situations.
- Collaborated with law enforcement and fire departments during emergency responses.
- Entered data into computer aided dispatch system for police, fire and ambulance services.
- Managed multiple phone lines while ensuring that all incoming calls were answered promptly and professionally.
Emergency Medical Technician
New England Ambulance Service
Shelton, Connecticut
11.1991 - 02.1993
- Responded to emergency calls and provided immediate medical assistance.
- Assessed patient conditions and determined appropriate treatment protocols.
- Maintained and inspected medical equipment for operational readiness.
- Documented patient information accurately in electronic health records.
- Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
- Provided emotional support and comfort to patients while transporting them to their destination.
Education
High School Diploma -
Branford High School
Branford, CT06-1991
Fire Science
University of New Haven
West Haven, CTSkills
- Advanced life support
- Critical care transport
- Time management
- Pediatric advanced life support (PALS)
- CPR certified
- Connecticut licensed EMT-P
Languages
Spanish
Limited
Certification
State of Connecticut Licensed Paramedic
Accomplishments
CONNECTICUT HOMETOWN HERO FOR DISPATCHING 1997
References
References available upon request.
Timeline
911 Public Safety Telecommunicator
Town of Branford, CT
02.1999 - 06.2006
Paramedic
American Medical Response, AMR
02.1993 - Current
Emergency Medical Technician
New England Ambulance Service
11.1991 - 02.1993
High School Diploma -
Branford High School
Fire Science
University of New Haven