Kimberly Masuca
Greensboro,NC
Summary
Goal-oriented professional dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with students and staff to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities. Established leader gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.
Overview
13
13
years of professional experience
Work History
Account Executive
Brightly Software Subsidiary Of Siemens
Cary , NC
03.2022 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Identified customer needs to achieve service levels that met and exceeded expectations.
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Prepared forecasts to gain understanding of measures needed to grow business.
- Presented product concepts and offerings to meet client specifications and preferences.
- Managed sales cycle to maintain solid customer base.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Created and executed account strategies to translate organizational goals into client activities.
- Executed successful sales strategies to convert leads into customers.
- Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
Adminstrative Associate
North Carolina A & T State University
Greensboro , NC
03.2019 - 07.2021
- Developed Faculty communications and information for department meetings
- Worked with students to understand needs and provide academic service
- Assisted in resolving Student Grievances and initiated mutually agreements between students and department leadership
- Managed quality assurance program, including assessment evaluations, internal audits and student surveys
- Drove departmental improvements which resulted in student morale and improved student communication with faculty and leadership
- Managed department budget accounts, state and university
- Created schedules and meetings for Department Chair
- Knowledge of university software systems, Banner finance and student
- Maintained excellent attendance record, consistently arriving to work on time
- Assist in Onboarding new faculty members
- Arrange travel plans for Department Chair and faculty
- Prepare correspondence to students and other parties
- Manage department online website and phone inquiries
- Worked varied hours to meet seasonal and business needs.
ESOL Instructor
Guilford Technical Community College
Greensboro , NC
07.2019 - 01.2020
- Developed teaching aids, instructional software, multimedia visual aids and study materials.
- Instructed students on variety of skills, including reading, communication and writing.
- Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
- Recommended curriculum choices and created lesson plans to maximize effectiveness of instruction.
- Used positive reinforcement and provided clear feedback to help students succeed.
- Worked with average of 40 students per class.
- Provided individual mentoring and special tutoring to struggling students.
Assistant Director of Admissions
South University
High Point , NC
05.2017 - 01.2018
- Optimized student educational strategies with clear advice on course choices, progression and career options.
- Developed recruiting marketing campaigns to relay school's mission to prospective parents and students.
- Explained admissions processes, educational programs, financial assistance and student services to potential students.
- Maintained full knowledge of institution's catalog to fully explain all course offerings and select programs to best fit each potential student's needs and goals.
- Completed approximately 600 phone calls per week to generate prospective students and guide students through admissions process.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Monitored social media and online sources for industry trends.
- Assisted in training new admission advisors.
- Created reports on retention, call volume, appointment set and enrollments.
Admission Advisor
ECPI University
Greensboro , NC
10.2013 - 05.2017
- Developed new student orientation programs to build excitement around transfer and enrollment
- Reviewed and discussed new students' academic credentials, interests and educational goals
- Organized college tours for graduating students and coordinated group visits from high schools
- Assisted high school seniors complete college applications and meet requirements necessary for graduation
- Maintained positive relationships with students, faculty, alumni and administration
- Regularly met with enrolled students to confirm success and identify problem areas
- Worked with financial aid office to verify student's’ applications and discuss payment options
- Created and designed marketing materials for student recruitment and retention
- Monitored social media and online sources for industry trends
Senior Enrollment Advisor
University Of Phoenix
Raleigh-Durham , NC
12.2006 - 05.2012
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression
- Assisted students in selecting courses to align with interests and abilities
- Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements
- Reviewed student files to meet deadlines for completing various graduation requirements
- Verified paperwork accuracy and checked for completion prior to processing
- Trained junior staff on office procedures and regulatory requirements
- Collected, arranged and input information into database system
- Assisted various departments with change by communicating new improvement plans and expectations
Education
Master of Science - Higher Education Administration And Leadership
Purdue Global University
Lafayette, iN04.2019
Bachelor of Science - Management Science
University of Phoenix
Tempe, AZ10.2016
Skills
- University admissions
- Business operations
- Budgets
- Relationship development
- Team building
- Problem resolution
- Team management
- Regulatory Compliance
- Communications
- Employee timesheet processing
- Staff Management
- Sales Goals
- Academic Advisement
- Process improvement
- Service Coordination
- Sales Strategies Implementation
- Business Growth Opportunities
- Business Development and Planning
- Customer Relationships
- Consultative Selling Techniques
Timeline
Account Executive
Brightly Software Subsidiary Of Siemens
03.2022 - Current
ESOL Instructor
Guilford Technical Community College
07.2019 - 01.2020
Adminstrative Associate
North Carolina A & T State University
03.2019 - 07.2021
Assistant Director of Admissions
South University
05.2017 - 01.2018
Admission Advisor
ECPI University
10.2013 - 05.2017
Senior Enrollment Advisor
University Of Phoenix
12.2006 - 05.2012
Master of Science - Higher Education Administration And Leadership
Purdue Global University
Bachelor of Science - Management Science
University of Phoenix
Similar Profiles
Vikram TomarVikram Tomar
Cloud and Devops Engineer at Brightly Software , A Siemens CompanyCloud and Devops Engineer at Brightly Software , A Siemens Company
Austin H JoyAustin H Joy
Sales Development Representative at Brightly- A Siemens CompanySales Development Representative at Brightly- A Siemens Company
Jessa Pauline AlegreJessa Pauline Alegre
Client Success Manager at Brightly, A Siemens CompanyClient Success Manager at Brightly, A Siemens Company