Kimberly Mathis
Rowlett,TX
Summary
Service-oriented Senior Engineering Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation, training and following safety standards. Demonstrated abilities in both the manufacturing and telecommunications fields in equipment repair and maintenance.
Overview
2
2
Certifications
4
4
years of post-secondary education
25
25
years of professional experience
Work History
Fiber Field Technician
SPECTRUM
Arlington, Texas
07.2015 - Current
- Under minimal supervision, perform basic to complex installation, troubleshooting & repair of coax/fiber based phone, internet, wireless or video services for commercial customers.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Responds to equipment failures, in cell tower huts, data centers, hubs, or company's commercial network location.
- Increased customer satisfaction by identifying service or product issues while assisting ISP & ROC representatives.
- Supports optical connections at co-locations, hotels & cell service back-haul.
- Knowledge of LAN/WAN technologies and networking technologies such as TCP/IP, Ethernet, VoIP, etc.
- Previously, pulled from quota to act as designated interim supervisor when Enterprise Supervisors were on vacation or leave.
- Used Microsoft Word and other software tools to create documents and other communications
- Signal level meters, ohm meters, light meters, fusion splicer, DWDM, CWDM etc.
- Created plans and communicated deadlines to ensure projects dealing with NEU devices, BBU's, DHCP Script, etc. were completed on time.
Premise Telecommunications Technician
AT&T U-VERSE
Arlington, Texas
05.2011 - 07.2015
- Received 5 Star Award for quickly learning new skills and applying them to daily tasks, improving efficiency and productivity
- As elected Union Steward. This development exposed how workplace issues can be turn into opportunities to mobilize members.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Identified issues, analyzed information and provided solutions to problems
- Demonstrated respect, friendliness and willingness to help wherever needed
Parts Quality Consultant Engineer
RAYTHEON NCS
McKinney, TX
01.2010 - 01.2011
- Acted as project administrator/technical liaison between various shareholders developing courteous and effective working relationships.
- Established successful internal and external client relations while completing various projects on schedule.
- Managed engineering engagement risk by employing simulations and rapid prototyping to reduce initial outlay and prevent costly mistakes.
- Applied critical path method (CPM) to project planning, reducing dependencies and shortening overall completion timeframes.
- Developed and maintained courteous and effective working relationships
Asset Management Coordinator
Raytheon NCS
McKinney, TX
01.2009 - 01.2011
- Supervised and trained group of 35 to 40 custodians on company and government owned logistic solutions.
- Evaluated existing asset management practices, and made recommendations for improvement that were later implemented by management.
- Traveled locally.
- Developed and maintained asset metadata models and incorporated unique requirements in compliance with industry federal, and state standards
Technical Support Specialist
Raytheon NCS
McKinney, TX
01.2008 - 01.2009
- Keeping supervisor updated on potential problems that would negatively affect schedules or quality.
- Tested top secret devices used by military offerings prior to release to assist development team in bug identification
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
Manufacturing Engineering Equipment Technician
PHOTRONICS, PHOTOMASK SEMICONDUCTOR MANUFACTURER
Allen, TX
01.1997 - 01.2008
- Knowledge in reading schematics/diagrams, preventive maintenance and repair of manufacturing equipment in clean room environment.
- Wrote Maintenance Operation Protocols (MOPS), and Standard Operating Procedures (SOPS) to used in literacy and training of current and new technicians, implementing time-saving initiatives that addressed long-standing problems
- Erected, installed, repaired and perform preventive maintenance manufacturing process equipment.
- Facilitated in support and retention of state and local ISO, OHSAS, and OSHA safety to avoid costly fines.
- Supported facility technicians in maintenance and repair of facility structures, including boilers, waste management neutralization system, part fabrication, electrical upgrades, HVAC, and building controls.
- Assisted in managing of employees, overseeing training, and professional growth of employees
Education
MBA - Business Administration Concentration Telecom
University of Phoenix
Tempe, AZ 06.2008 - 12.2009
Associate of Science - Business Management
University of Phoenix
Tempe, AZ 12.2005 - 03.2008
Bachelor of Science - Electrical, Electronics Engineering Technologies
ITT Technical Institute - Indianapolis
Indianapolis, IN 06.1993 - 07.1993
Skills
Engineering
undefinedAffiliations
Business Technology professional, experienced in telecommunications, training, quality assurance, and process improvement. Creative thinker with analytical, and technical communication skills. Ability to identify problems and develop solutions using an inspiring management style. A fiber certified field technician with many years of fast paced technical customer service experience. Personal and professional under pressure, and the capacity to handle a range of issues spanning from customers service to technology based disciplines.
Certification
ETA Fiber Optics Installer Certification
Timeline
Fiber Field Technician
SPECTRUM
07.2015 - Current
Premise Telecommunications Technician
AT&T U-VERSE
05.2011 - 07.2015
Parts Quality Consultant Engineer
RAYTHEON NCS
01.2010 - 01.2011
Asset Management Coordinator
Raytheon NCS
01.2009 - 01.2011
MBA - Business Administration Concentration Telecom
University of Phoenix
06.2008 - 12.2009
Technical Support Specialist
Raytheon NCS
01.2008 - 01.2009
Associate of Science - Business Management
University of Phoenix
12.2005 - 03.2008
Manufacturing Engineering Equipment Technician
PHOTRONICS, PHOTOMASK SEMICONDUCTOR MANUFACTURER
01.1997 - 01.2008
Bachelor of Science - Electrical, Electronics Engineering Technologies
ITT Technical Institute - Indianapolis
06.1993 - 07.1993
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