Kimberly Matthews
Minneapolis,MN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sale Adm Assist position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Sale Adminstrative Assistance
Travel Resorts Of America
Bloomington, MN
09.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
Daycare Owner/Operator
Glamsauce & Kut'z DayCare
Saint Louis,MO
01.2008 - 07.2023
- Increased enrollment rates by implementing innovative marketing strategies and community outreach programs.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Developed age-appropriate curriculum plans focused on cognitive, social, emotional, and physical development.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Recruited qualified staff members through rigorous screening processes to maintain a high-quality team of childcare professionals.
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
CSR/WFH
The Judge Group
Saint Louis, MO
09.2020 - 08.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Contributed to company growth by consistently meeting and exceeding sales targets.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer interactions.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Travel Associate
HCI STAFFING
SAINT LOUIS, MO
04.2018 - 02.2019
- Streamlined communication between nursing staff and physicians, ensuring timely updates on critical patient information and facilitating optimal care coordination.
- Reduced hospital readmission rates by providing comprehensive discharge education and follow-up support for patients transitioning back to their homes.
- Supported patients in achieving their healthcare goals by developing personalized intervention strategies based on evidence-based practices.
Patient Registration Representative
CARDINAL GLENNON HOSPITAL
Saint Louis, MO
11.2017 - 03.2018
- Streamlined patient registration process by implementing efficient data entry techniques and maintaining organized records.
- Enhanced patient satisfaction by providing clear communication, answering queries, and addressing concerns in a timely manner.
- Contributed to the improvement of departmental workflow through effective collaboration with medical professionals and administrative staff.
- Ensured accurate record-keeping by diligently verifying insurance information and obtaining necessary authorizations for services.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Reduced wait times for patients by consistently processing registrations promptly and efficiently.
- Supported hospital revenue goals through diligent collection of co-payments and deductibles from patients at the time of service.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Strengthened interdepartmental communication by proactively informing relevant staff members about schedule changes, cancellations, or special accommodations needed for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
No Degree -
Colorado Technical University
Colorado Springs, COHigh School Diploma -
CONTINENTAL ACADEMY
Atlanta, GA05.2001
Skills
- Active Listening
- Supervision and leadership
- Time Management
- Teamwork and Collaboration
- Organization
- Quality Assurance
- Analytical Thinking
- First Aid/CPR
- Multitasking Abilities
- Customer Relations
- Data Entry
- Relationship Building
- Recordkeeping
- Clerical Support
- Decision-Making
- Good Telephone Etiquette
- Attention to Detail
- MS OfficSoftware Proficiency
- Spreadsheets (excel)
Timeline
Sale Adminstrative Assistance
Travel Resorts Of America
09.2023 - Current
CSR/WFH
The Judge Group
09.2020 - 08.2021
Travel Associate
HCI STAFFING
04.2018 - 02.2019
Patient Registration Representative
CARDINAL GLENNON HOSPITAL
11.2017 - 03.2018
Daycare Owner/Operator
Glamsauce & Kut'z DayCare
01.2008 - 07.2023
No Degree -
Colorado Technical University
High School Diploma -
CONTINENTAL ACADEMY