Kimberly Matthews
Minneapolis,MN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sale Adm Assist position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Sale Adminstrative Assistance
Travel Resorts Of America
09.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
Daycare Owner/Operator
Glamsauce & Kut'z DayCare
01.2008 - 07.2023
- Increased enrollment rates by implementing innovative marketing strategies and community outreach programs.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Developed age-appropriate curriculum plans focused on cognitive, social, emotional, and physical development.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Recruited qualified staff members through rigorous screening processes to maintain a high-quality team of childcare professionals.
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
CSR/WFH
The Judge Group
09.2020 - 08.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Contributed to company growth by consistently meeting and exceeding sales targets.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer interactions.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Travel Associate
HCI STAFFING
04.2018 - 02.2019
- Streamlined communication between nursing staff and physicians, ensuring timely updates on critical patient information and facilitating optimal care coordination.
- Reduced hospital readmission rates by providing comprehensive discharge education and follow-up support for patients transitioning back to their homes.
- Supported patients in achieving their healthcare goals by developing personalized intervention strategies based on evidence-based practices.
Patient Registration Representative
CARDINAL GLENNON HOSPITAL
11.2017 - 03.2018
- Streamlined patient registration process by implementing efficient data entry techniques and maintaining organized records.
- Enhanced patient satisfaction by providing clear communication, answering queries, and addressing concerns in a timely manner.
- Contributed to the improvement of departmental workflow through effective collaboration with medical professionals and administrative staff.
- Ensured accurate record-keeping by diligently verifying insurance information and obtaining necessary authorizations for services.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Reduced wait times for patients by consistently processing registrations promptly and efficiently.
- Supported hospital revenue goals through diligent collection of co-payments and deductibles from patients at the time of service.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Strengthened interdepartmental communication by proactively informing relevant staff members about schedule changes, cancellations, or special accommodations needed for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
No Degree -
Colorado Technical University
Colorado Springs, COHigh School Diploma -
CONTINENTAL ACADEMY
Atlanta, GA05.2001
Skills
- Active Listening
- Supervision and leadership
- Time Management
- Teamwork and Collaboration
- Organization
- Quality Assurance
- Analytical Thinking
- First Aid/CPR
- Multitasking Abilities
- Customer Relations
- Data Entry
- Relationship Building
- Recordkeeping
- Clerical Support
- Decision-Making
- Good Telephone Etiquette
- Attention to Detail
- MS OfficSoftware Proficiency
- Spreadsheets (excel)
Timeline
Sale Adminstrative Assistance
Travel Resorts Of America
09.2023 - Current
CSR/WFH
The Judge Group
09.2020 - 08.2021
Travel Associate
HCI STAFFING
04.2018 - 02.2019
Patient Registration Representative
CARDINAL GLENNON HOSPITAL
11.2017 - 03.2018
Daycare Owner/Operator
Glamsauce & Kut'z DayCare
01.2008 - 07.2023
No Degree -
Colorado Technical University
High School Diploma -
CONTINENTAL ACADEMY
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