Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Kimberly Matthews

Baltimore,MD

Summary

I am a highly motivated, forward-thinking self-starter. While I am always looking to advance and learn something new I can also appreciate the value of being patient and still in an area of work long enough to learn it at expert level. I am a naturally proficient hands-on learner who would make a great asset to any team. One of my most notable personality traits and strongest professional attributes is my proven ability to build, develop and maintain a positive rapport with just about anyone I come in contact with.

Overview

20
20
years of professional experience

Work History

Office Manager

Woodland Capital, LLC
Jacksonville, FL
08.2023 - 12.2023
  • Oversee and support all administrative duties.
  • Perform various administrative tasks related to real estate transactions.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Provided administrative support to management team including preparing reports and presentations.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.

Purchasing Agent/Senior Buyer

George R. Ruhl & Son, Inc.
Hanover, MD
07.2018 - 08.2023
  • Place purchase orders prior to deadlines and well within lead times.
  • Project usage and increase in sales based on market trends.
  • Effectively communicate with vendors to ensure timely delivery of products by staying updated on availability and market fluctuations.
  • Contracted freight companies to coordinate pick-ups from vendors and delivery to warehouse.
  • Scheduled pick-ups using third-party scheduling websites when required.
  • Verified vendor pricing promptly to identify and rectify discrepancies, avoiding loss in sales or billing issues.
  • Effectively communicated product updates and substitutions to customer service and sales teams, ensuring customers were informed without impacting their sales.
  • Sourced desired items for customers and sales representatives
  • Established and nurtured professional connections with vendors, co-workers, and customers.
  • Developed and implemented purchasing policies and procedures.
  • Analyzed purchase requisitions, determined appropriate vendors, negotiated contracts, and tracked orders.
  • Collaborated with other departments to ensure materials were purchased in a timely manner.

Customer Service

G. Cefalu and Capital Seaboard
08.2015 - 07.2018
  • Took and input orders with accuracy.
  • Developed and nurtured customer relationships.
  • Studied and gained familiarity with key accounts.
  • Contacted customers to communicate price changes, product delays, and availability.
  • Managed customer accounts, ensuring accurate pricing and contract compliance.
  • Collaborated with sales representatives to gather customer preferences and menu updates.
  • Suggested and upsold to the best of my ability.
  • Updated and maintained customer files with accurate contact information, accounts payable details, and resales certifications.
  • Trained new customer service representatives on product knowledge and customer service techniques.
  • Provided guidance to customer service staff in resolving complex customer service issues.

Cashier

Chick-fil-A
07.2006 - 06.2018
  • Developed and nurtured relationships with frequent patrons.
  • Provided exceptional customer service by treating every guest with utmost respect and consideration.
  • Took orders promptly and accurately, prioritizing customer requests, particularly in relation to food allergies.
  • Maintained cleanliness, sanitation, and stocked supplies in my assigned terminal area.

Team Leader

Chick-fil-A
  • Created a positive work atmosphere and fostered high employee motivation.
  • Ensured balanced safe at start and end of each shift.
  • Ensured team members' adherence to clocking in and out for all shifts and breaks.
  • Ensured team members' uniforms were up to date by revising them before clocking in.
  • Developed strategic shift plans by assigning employees to their most effective roles.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.

Store Manager/Key Holder

Chick-fil-A
  • Performed all open and closing procedures, including safety protocols, front line setup and breakdown, and lobby maintenance. Balanced daily sales and made final deposits.
  • Prepared and issued weekly schedules up to one week in advance.
  • Monitored shift operations and provided assistance to Team Leaders as needed.
  • Managed daily freezer and cooler inventory to ensure accurate ordering for next day delivery.
  • Collaborated with Marketing to generate enthusiasm among team members for promotional items and conducted training on procedures.
  • Ensured compliance with safety regulations and company policies.

Marketing/Training

Chick-fil-A
  • Regularly checked in with corporate office to stay updated on new seasonal items and menu additions.
  • Ensured proper display of up-to-date POP in store and updated cashier terminals with new menu items.
  • Brainstormed and implemented community engagement events such as Daddy Daughter Date Night, Breakfast with Santa, and Food Bank Donations.
  • Assisted in onboarding new team members by guiding them through paperwork completion and availability submission.
  • Trained new team members on the 'L.A.S.T.' module and the 'Core Four,' equipping them with essential skills. Facilitated hands-on experience with an interactive off-site terminal to enhance their readiness for real-world scenarios.
  • Demonstrated and practiced dialogue with new team members to prepare them for real-life application.
  • Collaborated with team members to ensure their readiness for independent work during 1-3 shifts.

Education

GED -

Center of Applied Technology - North
Severn
05-2007

Skills

  • 22 years in Customer Service and Related Fields
  • 5 years Data Entry
  • Excellent Phone Etiquette
  • Attention to detail
  • Bi-Lingual (Spanish)
  • Excellent problem-solving skills
  • Excellent communication skills
  • Administrative Support
  • Office Management
  • Inventory Control
  • Team Supervision
  • Scheduling and calendar management
  • Travel Coordination
  • Policy Implementation
  • Relationship Building
  • Employee Training

Languages

Spanish
Full Professional

Affiliations

  • Travel
  • Concerts
  • Fairs & Festivals
  • Leisurely Bowling

References

References available upon request.

Timeline

Office Manager

Woodland Capital, LLC
08.2023 - 12.2023

Purchasing Agent/Senior Buyer

George R. Ruhl & Son, Inc.
07.2018 - 08.2023

Customer Service

G. Cefalu and Capital Seaboard
08.2015 - 07.2018

Cashier

Chick-fil-A
07.2006 - 06.2018

Team Leader

Chick-fil-A

Store Manager/Key Holder

Chick-fil-A

Marketing/Training

Chick-fil-A

GED -

Center of Applied Technology - North

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