Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Mattingly

Owings,MD

Summary

Independent, focused, organized, flexible, tech savvy, able to manage time well, self motivated. Work well alone or with a team. Able to think quickly and solve problems. Culturally sensitive and adaptable. An abundance of experience and am able to learn the skills I lack quickly. Willing to relocate anywhere. Authorized to work in the US for any employer.

Overview

12
12
years of professional experience

Work History

Remote Call Center Representative (TEMP)

Temp Agency
03.2024 - Current
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in timely manner.
  • Managed approximately 45-50 calls per day while providing exceptional customer support and maintaining professional composure.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Customer Service Manager

Saunders Landscape Supply
05.2020 - 03.2024
  • Customer service
  • Busy call center
  • Processing orders
  • Answer multi line phones system
  • Processing phone orders
  • Assist walk in customers
  • Ordering supplies
  • Maintain organized work space
  • Worked remotely
  • Administrative assistant
  • Management
  • Left due to illness in immediate family
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

Office Manager/Administrative Assistant

Caperones Contracting
08.2013 - 05.2020
  • Process accounts payable and accounts receivable
  • Provide accounting and clerical support
  • Prepare and maintain accounting documents and records
  • Prepare bank deposits, general ledger postings and statement
  • Responsible for credit card processing, file clerk, mailing
  • Manage petty cash transactions
  • Deposit cash and check in bank
  • Handle office inventories and make check payment to vendors
  • Greet all customers
  • Answer phones and provide answers to questions or find appropriate answers in a timely manner
  • Assist on job site for small jobs
  • Maintain a neat and organized work space
  • Payroll
  • Property Management
  • Personal Assistant
  • Ordering office supplies
  • Maintaining business property
  • General office duties
  • Excellent computer skills

Education

Trade - Federal Law Enforcement

Federal Law Enforcement Training Center
Brunswick, GA

Associate's degree - undefined

College of Southern MD
Prince Frederick, MD

Skills

  • Organizational skills
  • Communication skills
  • Medical imaging
  • Construction Industry Experience
  • Phone etiquette
  • Front Desk
  • Medical terminology
  • Research
  • Calendar management
  • Bank Reconciliation
  • Time Management
  • Front desk
  • Customer service/support
  • Microsoft Office
  • Quickbooks
  • Data entry

Timeline

Remote Call Center Representative (TEMP)

Temp Agency
03.2024 - Current

Customer Service Manager

Saunders Landscape Supply
05.2020 - 03.2024

Office Manager/Administrative Assistant

Caperones Contracting
08.2013 - 05.2020

Associate's degree - undefined

College of Southern MD

Trade - Federal Law Enforcement

Federal Law Enforcement Training Center

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