Kimberly Maxwell
Little Rock,AR
Summary
Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor
George Fisher Central Plastics
Little Rock, AR
04.2024 - Current
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Collaborated with other departments to coordinate workflow processes between teams.
- Complied with company policies, objectives and communication goals.
Team Lead
HMS
Little Rock, AR
07.2021 - 04.2023
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Ensured compliance with company policies and procedures throughout the team.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Identified opportunities for process improvements, implementing changes when required.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Provided support to junior staff during peak periods of workloads.
- Motivated staff through positive reinforcement techniques.
Assistant Store Manager
Circle K
Little Rock, AR
07.2015 - 03.2020
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
Education
Graduate Certificate - Medical Assistant
South Eastern College of Technology
Little Rock, AR07-1999
Some College (No Degree) - General Studies
Pulaski Technical College
North Little Rock, ARSkills
- Experience in leadership
- Cross-functional team leadership
- Time management abilities
- Multitasking
- Team building
- Team Leadership
- Problem-solving aptitude
- Adaptability
- Problem-solving abilities
- Professionalism
- Reliability
- Training and mentoring
Accomplishments
- Employee of the month
Certification
- OHSA 10
- First Responder
References
References available upon request.
Timeline
Supervisor
George Fisher Central Plastics
04.2024 - Current
Team Lead
HMS
07.2021 - 04.2023
Assistant Store Manager
Circle K
07.2015 - 03.2020
Graduate Certificate - Medical Assistant
South Eastern College of Technology
Some College (No Degree) - General Studies
Pulaski Technical College
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