Kimberly Maya
Grovetown,GA
Summary
Driven Shift Lead Manager with 7 years of experience executing daily operations. Multi-tasker with proven success managing facilities while accommodating and servicing customers. Successfully maintains appropriate standards and adheres to safety guidelines. Dependable, top notch retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Attentive babysitter with background caring for multiple children simultaneously. Positive role model focused on supporting development and teaching new skills. Certified in first aid and CPR with dedication to creating safe, inclusive, and engaging learning environments for all children.
Overview
10
10
years of professional experience
Work History
Shift Lead/Manager
Diablo's Southwest Grill
03.2017 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Maintained a clean and organized workspace, contributing to a positive and safe work environment.
- Handled high-pressure situations gracefully, maintaining professionalism even during peak business periods.
- Worked effectively in fast-paced environments with sense of urgency to serve customers quickly.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Set overall vision and provided team leadership.
- Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Practiced proper safety and sanitation standards.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Completed orders within established timeframes, meeting customer expectations for prompt service.
- Kept kitchen up to code for health and safety inspections.
- Cleaned and sanitized work areas, utensils and equipment.
- Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Babysitter
Care.com
08.2014 - Current
- Played games, worked on puzzles, and read books to young children.
- Facilitated child's and children's social and emotional needs
- Transported children to after-school activities
- Created and maintained children's bath time, mealtime, bedtime and nap time routine
- Additional household duties included cleaning, cooking, laundry, dishes, sweeping, errands, grocery shopping, scheduling and organizing
- Compassionately cared for sick, ill and unwell children
- Specialized in after school, summer, long-term, short-term, occasional, holiday vacation, early morning, late night and date night care
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Communicated with parents regarding children's progress and development, raising any issues.
- Assisted children with homework assignments and special projects across different subjects.
- Planned fun outings and educational activities to keep children entertained.
Sales Lead Manager
Aeropostale
10.2015 - 02.2017
- Opening shipment and putting away the clothes as well as restocking the floor
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
- Increased overall sales productivity by identifying bottlenecks in the sales process and implementing targeted solutions.
- Developed a streamlined sales process for improved efficiency and increased customer satisfaction.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Greeted customers, identified needs and provided product advice.
- Maintained organized store environment to foster pleasant shopping experiences.
- Cleaned, closed, and secured store at end of shift.
- Organized and participated in special store events, such as seasonal sales or launch parties, to attract new customers and boost overall revenue.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Processed incoming stock and documented product information to manage inventory levels.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Increased customer satisfaction by providing exceptional service and assistance with clothing selections.
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Developed loyal customer base by providing excellent customer service.
- Pressed and folded items upon arrival in store to increase visual appeal.
- Used point-of-sale systems to process payments, returns and exchanges, and check inventory levels.
- Supported loss prevention efforts by monitoring the sales floor for suspicious activity and adhering to proper security protocols during cash handling tasks.
- Performed opening duties such as [Task].
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
High school diploma -
Harlem High School
Harlem, GA05.2015
Skills
- Shift Management
- Customer Service
- Quick-learning
- Efficient multitasking
- Dependable and reliable
- Cashiering
- Cooking
- Cleaning Experience
- Communication skills
- Bilingual
- Vital Signs
- Laundry
- Team motivation
- Workplace Safety
- Employee Training
- Policy Enforcement
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Cash handling and management
- Refund handling
- POS Systems
- Strong Work Ethic
- Reliability
- Time Management
- Child Supervision
- Flexible scheduling
- Toddler care experience
- Childcare
- Meal and snack times
- Managing routines
- Housekeeping
- School-age children experience
- Routine management
- Playing puzzles and games
- Reading and Storytelling
- Behavior monitoring
- Age-Appropriate Activities
- Bathing and dressing
- Diaper changing proficiency
- Potty Training Assistance
- Dependable and Responsible
- Good Decision Making
- Excellent Communication
- Creative Thinking
- Critical Thinking
- Patience and understanding
- Friendly, Positive Attitude
- Reliability and Trustworthiness
- Approachable
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Continuous improvements
- Goal-Oriented
- Attention to Detail
- Calm Under Pressure
- Decision-Making
- Up-selling techniques
- Payment Processing
- Refunds and exchanges
- Inventory Stocking
- Professionalism and Courtesy
- Deposit and withdrawal
- Cash counting
- Staff Scheduling
- Rules Enforcement
- Energetic and Enthusiastic
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Lead/Manager
Diablo's Southwest Grill
03.2017 - Current
Sales Lead Manager
Aeropostale
10.2015 - 02.2017
Babysitter
Care.com
08.2014 - Current
High school diploma -
Harlem High School
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