Kimberly Maynard
Baldwin,GA
Summary
Adept at office management and customer relations, I significantly enhanced team productivity and employee retention at Jim Shorkey Automotive Group. With skills in document management and clear communication, I fostered positive work environments and streamlined operations, achieving a notable increase in customer satisfaction and operational efficiency.
Overview
17
17
years of professional experience
Work History
Office Manager
Jim Shorkey Automotive Group
01.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Billing/Title Clerk
Atlanta Automotive Group
02.2013 - 01.2022
- Entered title and vehicle information into database.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Handled cash and credit card payments accurately.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Received and processed paperwork for titles, new license plates, and renewals.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Contacted [State] Motor Vehicle Department to determine status of pending titles.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Organized and prepared tax and title documents to transfer ownership of property.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
Accounting/Title Clerk
Moss Robertson Cadillac Mazda
08.2007 - 02.2013
- Entered title and vehicle information into database.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Received and processed paperwork for titles, new license plates, and renewals.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
Education
Bachelor of Arts - Social And Criminal Justice
Ashford University
Arizona04.2015
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Bookkeeping
- Document Management
- Account Reconciliation
- Relationship Building
- Mail handling
- Scheduling
- Staff Management
Additional Information
Moss Robertson Cadillac Mazda was acquired by Atlanta Automotive Group which was then acquired by Jim Shorkey Automotive Group
Timeline
Office Manager
Jim Shorkey Automotive Group
01.2022 - Current
Billing/Title Clerk
Atlanta Automotive Group
02.2013 - 01.2022
Accounting/Title Clerk
Moss Robertson Cadillac Mazda
08.2007 - 02.2013
Bachelor of Arts - Social And Criminal Justice
Ashford University
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