Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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KIMBERLY M. BROWN

Arlington,TX

Summary

A proactive, organized and dedicated professional with a solid methodical business and operational focus spanning over 8 + years. Highly motivated with an outstanding track record of working in fast-pace office setting, while providing progressive administrative support to executive management teams, supervising the day-to-day operational workflow. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and self-motivated work ethic to perform effectively in independent or team environments.

Overview

11
11
years of professional experience

Work History

Executive Administrative Assistant - Promotion

Jakes Divinity School
01.2021 - Current
  • Handles scheduling for executive's calendar and prepares meeting agenda and materials.
  • Responds to emails and other correspondence to facilitate communication and enhance business processes.
  • Coordinates and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Produce accurate office files, updated spreadsheets, and craft presentations to support executives and boost team productivity.
  • Seamlessly interacted with colleagues to plan and complete special projects.
  • Screen calls and emails and initiated actions to respond or direct messages for managers.
  • Gather documents, data and formulated analytics to prepare issues for discussion and reports for review.
  • Use software to coordinate meetings, appointments, and tasks senior executives.
  • Implement updated policies and practices for organization and monitor effect.
  • Enforce administrative procedure plans to reduce errors and prevent process delays.
  • Coordinate complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
  • Handle confidential and sensitive information with discretion and tact.
  • Process travel expenses and reimbursements for executive team and senior management group.
  • Organize and coordinated conferences and monthly meetings.
  • Use advanced software to prepare documents, reports, and presentations.
  • Facilitate training and onboarding for incoming office staff.
  • Support business and hospitality needs of corporate partners and staff during meetings and company events.

ADMINISTRATIVE ASSISTANT

Potter’s House of Dallas
03.2020 - 01.2021
  • Provided secretarial and clerical support to Pastor Drew and the Firehouse Youth Department
  • Create schedules for the team and coordinate meetings
  • Managed Firehouse and leaders’ calendars
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Developed strategies to streamline and improve office procedures.
  • Assisted development and implementation of new administrative procedures.
  • Managed department budgets and generated financial reports for management review.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Coordinate and execute all Firehouse events
  • Assist United Mega Care with organizing inventory when needed
  • Aided the organization when putting on events held at the church.

FRONT OFFICE SUPERVISOR

Health Texas Provider Network
08.2017 - 01.2020
  • Responsible for the day-to-day operations for Patient Registration, Insurance Verification, Call Center, Referral Department, as well as HIM Department
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
  • Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Coached employees through day-to-day work and complex problems.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Delivered performance reviews, recommending additional training or advancements.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Develop efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by team reduction
  • Implemented Best Practice Manual’s for team to follow
  • Improved Press Ganey Patient Satisfaction scores from FY17 (73.6 mean score) to FY18 (90.1 mean score)
  • Riverside improved Likelihood to Recommend Provider Office.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Dispersed petty cash to employees and collected and managed receipts.

Administrative Assistant - Team Lead

John Peter Smith Health Network
08.2012 - 08.2017
  • Executed record filing system to improve document organization and management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled office meetings and client appointments for staff teams.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Assisted development and implementation of new administrative procedures.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Developed strategies to streamline and improve office procedures.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Managed department budgets and generated financial reports for management review.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Education

MBA - Business Administration And Management

University of Dallas
Irving, TX
05.2016

Bachelor of Science - Sports Management

The University of Southern Mississippi
Hattiesburg, MS
12.2011

Bachelor of Science - Concentration in Business Administration

The University of Southern Mississippi
Hattiesburg, MS
12.2011

Skills

  • Team Building & Supervision
  • Organizational Management
  • Problem Solving & Analysis
  • Statistical Data Reporting
  • Excel in Correspondence
  • Program Development
  • Maintain Policies & Procedures
  • Advanced in all Microsoft Office Programs
  • Advance in Creating Pivot Tables
  • Advance in Microsoft Excel
  • HIPPA Compliance & Federal Standards
  • Process Improvement
  • Risk Assessment
  • Research and Analysis
  • Team Leadership
  • Training and Development
  • Electronic Medical Records Management
  • Budget & Finance
  • Development
  • Report Documentation
  • Time Management
  • Operational Workflow
  • Good Governance
  • Mail Management
  • New Business Development
  • Cash Deposit Preparation
  • Employee Performance Management System
  • CRM Software
  • Performance Improvement
  • Business Operations
  • Statistical Data Gathering
  • Schedule Management
  • Detailed Meeting Minutes
  • Advanced MS Office Suite Knowledge
  • Budgeting
  • Travel Administration
  • Data Collection
  • Records Management
  • Interdepartmental Coordination
  • External Communications

Accomplishments

  • Training - Responsible for training all new employees to ensure continued quality of customer service.
  • Managed inventory and office budgeting for supplies for busy office of 50 + employees.
  • Saved company $[Amount] per month in [type] costs.
  • Billing - Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
  • Held first-point-of-contact for all internal and external communications with executive-level officers.
  • Increased office productivity 50% by implementing numerous process improvements, while reorganizing employees.
  • Oversaw various project, resulting in an increase in employee moral, team building, and productivity
  • Travel Planning - Booked heavy domestic and international travel for department of 15 executives and C-Level employees
  • Completed payroll for staff of 40 + direct reports.
  • Assisted management with the training of 20 new staff members.
  • Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
  • Patient Billing - Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.
  • Accomplished Patient Satisfaction Goals through revamping my front office team
  • Earned "John Peter Smith Excellence Award" in 2017
  • Earned "Employee of the Month" in 2015 & 2016
  • Earned "The Spirit to Serve Award" in 2016
  • "JPS Empower Leadership Graduate" in 2016
  • Advanced from Administrative Assistant to Executive Administrative Assistant within 10 months for my exceptional work ethic and professionalism

Timeline

Executive Administrative Assistant - Promotion

Jakes Divinity School
01.2021 - Current

ADMINISTRATIVE ASSISTANT

Potter’s House of Dallas
03.2020 - 01.2021

FRONT OFFICE SUPERVISOR

Health Texas Provider Network
08.2017 - 01.2020

Administrative Assistant - Team Lead

John Peter Smith Health Network
08.2012 - 08.2017

MBA - Business Administration And Management

University of Dallas

Bachelor of Science - Sports Management

The University of Southern Mississippi

Bachelor of Science - Concentration in Business Administration

The University of Southern Mississippi

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KIMBERLY M. BROWN