Driven Assistant Manager with a proven track record at Grand Prairie Gateway Church, enhancing customer experience and fostering team development. Excelled in money handling and customer relations. Demonstrated leadership by mentoring staff, leading to improved service quality and business growth. Skilled in creating positive environments and achieving results through team motivation and strategic planning. to do my best with a professional thinking, with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
working and following orders with managers help, also learning to learn new skills and take any criticism to help me grow .
Overview
16
16
years of professional experience
Work History
Assistant Manager
Grand Prairie Gateway Church Gatewaypeople.com
02.2022 - Current
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Make orders for the Cafe and prep for the weekend.
barista
Mentored team members to enhance professional development and accountability in workplace.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Certified Nursing Assistant
Heritage Trails Nursing & Rehabilitation Center
05.2008 - 09.2013
Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Built rapport with patients and families, providing emotional support during difficult times.
Assisted nurses with wound care procedures ensuring proper healing processes took place.
Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Helped clean and prepare patient consultation rooms to maintain hygiene standards
Helped patients with self-feeding and assisted feeding, based on individual needs.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Helped patients complete range of motion exercises to prevent loss of function during care.
Responded to patient requests for supplies and personal comfort items such as extra blankets.
Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.