KIMBERLY MCALLISTER
Durham,NC
Summary
Diligent Assistant Front-End Supervisor with excellent communication and people skills. Resourceful problem solver, providing required resources to maximize efficiency and customer service. Excellent organizational and multitasking skills. Teach new cashiers how to process transactions and bag customer orders. Understand needs of customers, apply excellent listening skills, and provide solutions to problems with aim of maintaining customer loyalty and retention. Hardworking and reliable Food and Nutrition Supervisor focused on going above and beyond to support my team and serve customers. A very reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Overview
21
21
years of professional experience
Work History
Food and Nutrition Supervisor
UNC Health
01.2022 - 06.2024
- Guided and directed food service personnel and health care professionals on nutritional issues, individually prescribed diets, and food presentation and preparation
- Oversaw quality and quantity of food served to verify meals conformed to prescribed diets and met established requirements for nutrient content
- Consulted with physicians and health care personnel to assess and determine individual nutritional needs, menus, and diet restrictions
- Directed kitchen team in smooth food preparation according to recipe and quality guidelines
- Planned staffing levels and schedules to maintain food service operational standards
- Planned and led daily team briefings on current menus, special events, and other factors impacting food service delivery
- Trained the team to safely and efficiently prepare food items for customers
- Utilized downtime to perform routine tasks, preventing service delays
- Maintained good working relationship with co-workers and management
- Followed established guidelines and procedures
- Engaged with customers to understand and resolve issues and answer product questions
- Tracked patient food intake and reported progress to dietician for review and correction
- Conducted research into foods, nutritional guidelines, and foodservice strategies to help dietitians
- Completed thorough nutritional assessments of individuals with comprehensive reviews of dietary and medical histories to effectively plan nutritional programs
- Determined charges for services requested, collected payments, and arranged for billing
- Interviewed customers to assess needs and enter call information into account management system
Cashier
UNC Health
06.2021 - 01.2022
- Counted money in cash drawers and balanced drawer at beginning and end of shift
- Adhered to cash handling policies and procedures
- Processed cash register transactions, inputted product costs, and gave back change
- Assisted customers with locating items, answered questions, and provided directions
- Operated POS cash registers and counted monies received
- Provided feedback to store management on products, shortages, and damages
- Increased customer satisfaction ratings by providing prompt and accurate service
- Recognized for providing strong customer service with high degree of accuracy
- Greeted customers and provided prompt and friendly service
- Obtained thorough knowledge of products sold to assist customers with locating and purchasing items
- Verified prices and calculated totals using scanners and point of sale (POS) systems
- Collected payment for customer purchases
Assistant Front End Supervisor
The Fresh Market
03.2015 - 06.2017
- Managed store independently in absence of store manager or assistant manager
- Assisted cashiers in providing credits or refunds to customers
- Managed delivery of quality customer service, enabling staff to expeditiously service customers and provide good shopping experience
- Coached employees on cashier job functions and provided cross-training for other front-end positions
- Obtained compliance with company policies and procedures in processing transactions with customers
Customer Service
Walmart
03.2013 - 01.2015
- Updated pricing in the computer system (file maintenance)
- Trained for customer service position by working in multiple departments
- Helped resolve product returns, responded to shipping inquiries and answered order status questions
- Communicated with customers via phone, email, and chat and helped customers to navigate the company's website to place orders online
- Documented compliance with company policies and procedures and wrote sales reports daily
- Processed product orders, including entering customer orders and completing stock replenishment orders
Cashier, Floor Supervisor
Kroger
08.2007 - 06.2011
- Solved complaints by customers and issued credits for returned merchandise
- Greeted customers with a positive attitude and a smile
- Rung out the customers efficiently
- Maintained a safe and clean work environment for customers
- Recognized for providing efficient service with high degree of accuracy
- Returned non-purchased products to shelves and performed general merchandising functions
- Verified prices and calculated totals using scanners and point of sale (POS) systems
- Greeted all customers and provided prompt and friendly service
- Adhered to all cash handling policies and procedures
Cashier/ Floor Supervisor
Walmart
04.2005 - 02.2007
- Assisted customers with finding things in store, answering questions and providing direction and service
- Adhered to all cash handling policies and procedures
- Collected payment for customer purchases
- Conducted various in store duties including stocking shelves
- Managed and maintained cash drawer to standards
- Performed record and bookkeeping at the end of the shift
- Maintained a clean environment and obtained a customer friendly environment inside and outside the store
- Executed and performed inventory, stocking shelves, and monitor sales inventory
- Prepared and submitted daily sales and inventory report to General Manager
Customer Service/Hostess
IHOP
08.2003 - 03.2005
- Managed store independently in absence of store manager or assistant manager
- Assisted cashiers in providing credits or refunds to customers
- Managed delivery of quality customer service, enabling staff to expeditiously service customers and provide good shopping experience
- Coached employees on cashier job functions and provided cross-training for other front-end positions
- Obtained compliance with company policies and procedures in processing transactions with customers
Education
High school diploma -
Durham Technical Community College
Skills
- Optimize policies
- Teamwork
- Customer relations
- Multitasking
- Training
- Problem-solving
- Prioritization
- Meal preparation
- Dining room maintenance
- Customer service
- Data management
- Inbound call answering
- Fraud prevention
- Staff supervision
- Credit returns processing
- Manage employees
- Retail operations
- Orientation and training
References
Available upon request
Timeline
Food and Nutrition Supervisor
UNC Health
01.2022 - 06.2024
Cashier
UNC Health
06.2021 - 01.2022
Assistant Front End Supervisor
The Fresh Market
03.2015 - 06.2017
Customer Service
Walmart
03.2013 - 01.2015
Cashier, Floor Supervisor
Kroger
08.2007 - 06.2011
Cashier/ Floor Supervisor
Walmart
04.2005 - 02.2007
Customer Service/Hostess
IHOP
08.2003 - 03.2005
High school diploma -
Durham Technical Community College
Similar Profiles
Milagro Camargo SanjurMilagro Camargo Sanjur
Business Access Specialist at UNC HealthBusiness Access Specialist at UNC Health
Erin WarnerErin Warner
Telecommunications Specialist at UNC HealthTelecommunications Specialist at UNC Health
Meagan LehmannMeagan Lehmann
Clinical Nurse II at UNC HealthClinical Nurse II at UNC Health
Iman-N-Lah RasheedIman-N-Lah Rasheed
Workforce Dev. Program Manager at UNC HealthWorkforce Dev. Program Manager at UNC Health
Carlos CastroCarlos Castro
Teller at Wells FargoTeller at Wells Fargo