Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KIMBERLY MCBEATH

Brandon,MS

Summary

Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Healthcare Customer Service Representative

Carenet
San Antonio, TX
09.2023 - Current
  • Generated monthly performance metrics reports based on customer feedback survey results.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
  • Updated patient files in accordance with company policy and procedure guidelines.
  • Ensured that proper follow up was completed after each interaction with a customer.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Referred patients to appropriate professionals and services.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strategies for improving customer experience while maintaining compliance standards.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Managed customer inquiries through telephone, email and social media interfaces.

Sales Associate

Walmart
Clinton, MS
05.2010 - 04.2023
  • Greeted customers and provided exceptional customer service.
  • Helped customers find specific products, answered questions and offered product advice.
  • Provided accurate information about products, prices and services.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Collaborated with management teams to develop innovative marketing strategies.
  • Worked with fellow sales team members to achieve group targets.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Suggested ideas for improving store operations and increasing profits.
  • Conducted inventories on a regular basis to track stock levels.

Education

Associate of Applied Science - Information Technology

Hinds Community College
Pearl, MS
05-2018

Skills

  • Stress Tolerance
  • Strong Interpersonal Skills
  • Policy Adherence
  • Record Maintenance
  • Medical Terminology Knowledge
  • Appointment Scheduling
  • Insurance Verification
  • Follow-Up Skills
  • Customer Service
  • HIPAA Compliance

Certification

Medical Assisting

1097735

October 2023 - October 2024

Timeline

Healthcare Customer Service Representative

Carenet
09.2023 - Current

Sales Associate

Walmart
05.2010 - 04.2023

Associate of Applied Science - Information Technology

Hinds Community College

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KIMBERLY MCBEATH