Kimberly McCaffrey
Roswell,GA
Summary
Dynamic office manager with a proven track record at Power Marketing and Printing, excelling in document organization and customer relations. Expert in inventory management and invoice processing, I enhance workflow efficiency while fostering positive client relationships. Committed to delivering exceptional service and driving operational success.
Overview
30
30
years of professional experience
Work History
Office Manager
Power Marketing and Printing
Atlanta, GA
06.2020 - Current
- Manage office operations to ensure a smooth workflow and efficiency.
- Develop and maintain filing systems for client documents and contracts.
- Answer phone calls, and respond to emails.
- Manage inventory and placed new supply orders.
- Track invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Fulfillment Associate
Forte' Data
Johns Creek, GA
12.2012 - 12.2023
- Part time position
- Oversaw daily fulfillment operations to ensure timely order processing.
- Coordinated team activities to maintain workflow efficiency and productivity.
- Managed inventory levels and organized stock for optimal accessibility.
Account Manager
Office Depot Business Services Division
Lawrenceville, GA
06.1996 - 06.2000
- Managed client relationships to ensure satisfaction and retention.
- Developed proposals and presentations for potential clients.
- Analyzed client feedback to improve service offerings.
- Resolved customer complaints in a timely manner.
Customer Service Representative
Office Depot Business Services Division
Lawrenceville, GA
05.1995 - 05.1996
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints efficiently and professionally.
- Processed orders and managed returns using company software.
- Trained new staff on customer service protocols and systems.
- Collaborated with team members to improve service delivery processes.
Education
Bachelor of Arts - Sociology
Belmont Abbey College
Belmont, NC12-1992
Skills
- Office management
- Document organization
- Inventory management
- Invoice processing
- Customer relations
- Workflow coordination
Timeline
Office Manager
Power Marketing and Printing
06.2020 - Current
Fulfillment Associate
Forte' Data
12.2012 - 12.2023
Account Manager
Office Depot Business Services Division
06.1996 - 06.2000
Customer Service Representative
Office Depot Business Services Division
05.1995 - 05.1996
Bachelor of Arts - Sociology
Belmont Abbey College
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