Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly McCarty

Tulsa,United States

Summary

Diligent desired position with strong background in medical office administration. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.

Overview

15
15
years of professional experience

Work History

Medical Receptionist

Advanced Pediatric Care
09.2022 - 04.2023
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Receive and document patient referrals. Proficient in pediatric customer service and needs for disabled children including life saving equipment.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.

Medical Receptionist

Family Medicine and Associates
03.2021 - 07.2022
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.

Medical Receptionist

Axis Healthcare Group
09.2020 - 03.2021
  • Answered phone calls and messages for Number physician type medical facility, scheduling appointments, and handling patient inquiries.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.

Secretary Registar

Sallisaw Hospital ER
10.2011 - 11.2014
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues.

Medical Receptionist

Sparks Cancer Center
01.2008 - 08.2011
  • Coordinated patient scheduling.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations.
  • Managed high call volumes, directing calls to appropriate departments while providing compassionate customer service and creating a welcoming atmosphere.

Education

Nursing

Tulsa Community College
Tulsa, OK

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Patient scheduling
  • Patient registration
  • HIPAA compliance
  • Insurance verification
  • HIPAA guidelines
  • Payment collection
  • Medical office administration
  • Medical charting
  • Medical office procedures
  • Typing and filing
  • Co-payment collection
  • Cash handling
  • Critical thinking
  • Payment scheduling and collection
  • Data entry software
  • Epic systems

Timeline

Medical Receptionist

Advanced Pediatric Care
09.2022 - 04.2023

Medical Receptionist

Family Medicine and Associates
03.2021 - 07.2022

Medical Receptionist

Axis Healthcare Group
09.2020 - 03.2021

Secretary Registar

Sallisaw Hospital ER
10.2011 - 11.2014

Medical Receptionist

Sparks Cancer Center
01.2008 - 08.2011

Nursing

Tulsa Community College

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Kimberly McCarty