Kimberly Mcclary
ALBANY,GA
Summary
Motivated professional with strong work ethic and adaptability in fast-paced environments. Expertise in time management and organizational skills, consistently delivering high-quality results under pressure. Seeking entry-level opportunities to apply interpersonal skills and quickly master new challenges while contributing to company growth.
Overview
16
16
years of professional experience
Work History
Eligibility Specialist
Colquitt County DFCS Office
02.2025 - Current
- Evaluated client eligibility for benefit programs, ensuring compliance with state and federal regulations.
- Processed applications efficiently, reducing turnaround time for approval decisions.
- Conducted thorough interviews to gather necessary information for program eligibility assessments.
- Provided guidance to clients on required documentation and procedures for benefits access.
- Food Stamp Training February 6, 2025 - April 15, 2025
- Medicaid Training November 7, 2025 - December 16, 2025
Paraprofessional/Front Office Receptionist
Dougherty County School System
01.2019 - Current
- Assisted teachers with planning and preparing lessons for students.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided guidance to students in the classroom setting.
- Created and maintained positive relationships with students, parents, and colleagues.
- Helped implement behavior management strategies for individual students.
- Supervised small groups of students during instruction time.
- Collaborated with special education staff to develop Individualized Education Plans.
- Instructed students using a variety of teaching methods such as lectures, discussions, audio-visual presentations.
- Assisted in the implementation of educational programs for special needs children.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Attended professional development workshops related to job responsibilities.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Managed incoming and outgoing mail, including sorting, distributing, and maintaining records of correspondence.
- Greeted customers and visitors in a professional manner.
- Assisted with administrative tasks such as filing documents, photocopying, faxing.
- Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
- Resolved customer complaints in a timely fashion while adhering to company policies and regulations.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Maintained front office cleanliness and organized supplies to increase productivity.
Customer Service Representative
Teleperformance
10.2016 - 11.2018
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Unit Secretary
Phoebe Putney Memorial Hospital
05.2010 - 08.2017
- Greeted visitors and patients in a courteous and friendly manner.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Processed physician orders ensuring accuracy of documentation prior to submission for approval.
- Scheduled diagnostic tests and procedures for patients according to established protocols.
- Prepared documents for signature by physicians or other authorized personnel.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Managed the front desk area ensuring neatness at all times.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Monitored unit supply levels and notified management of ordering needs.
- Retrieved physicians' paperwork, including lab test requests.
- Answered phone calls, handling inquiries, and transferring calls to appropriate departments.
- Prepared and processed medical forms, documents, and reports, maintaining high accuracy.
- Assisted in patient admission and discharge processes, ensuring smooth transitions.
- Communicated with patients with compassion while keeping medical information private.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Education
Associate of Arts - Criminal Justice
Albany Technical College
Albany, GA12-2021
Skills
- Classroom support
- Small Group Instruction
- Clerical Support
- Schedule Management
- Educational assistance
- Special Education Support
- Helping Students with Special Needs
- Relationship Building
- Behavior Modification
- Classroom Management
- Emotional Support
- Life Skills Training
- Calm and Patient Demeanor
- Conflict resolution techniques
- Skill building support
- Effective Communication
- Patient
Timeline
Eligibility Specialist
Colquitt County DFCS Office
02.2025 - Current
Paraprofessional/Front Office Receptionist
Dougherty County School System
01.2019 - Current
Customer Service Representative
Teleperformance
10.2016 - 11.2018
Unit Secretary
Phoebe Putney Memorial Hospital
05.2010 - 08.2017
Associate of Arts - Criminal Justice
Albany Technical College
Certification
- Restorative Justice Practice Training - 3 years
- Paraprofessional Training - 4 years
- Customer Service Training - 9 years
References
- Lashonda Jackson - 2301 Betty's Drive Albany, GA. 31705 - lashonda.jackson@docoschools.org - (229) 291-6810
- Tracie Laster - 205 Raintree Drive Albany, GA. 31705 - lastertrucking@gmail.com - (229) 288-5137
- Tashera Durham - 105 Pawnee Lane Albany, GA. 31721 - tashera.durham@docoschools.org - (229) 395-1471