Kimberly McCleary
Patient Service Representative
Stewartstown,PA
Summary
Dedicated healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Patient First
York, PA
01.2014 - Current
- Assist patients in filling out check-in and payment paperwork.
- Handling patient volumes between 90-150 patients while fielding phone calls, answering questions, and assisting clinical staff.
- Take copayments and compile daily financial records.
- Balance deposits and credit card payments each day.
- Explain plans for treatment and payment options.
- Follow document protocols to safeguard confidentiality of patient records.
- Facilitate communication between patients and various departments and staff.
- Apply administrative knowledge and courtesy to explain procedures and services to patients.
- Help address client complaints through timely corrective actions and appropriate referrals.
- Organize patient records and database to facilitate information storage and retrieval.
- Work with patients to ascertain issues and make referrals to appropriate specialists
- Assisting patients with emergent and non-emergent needs.
- Coordinating with clinical staff.
- Inventory Management.
- Increasing repeat-patient volume by building working relationships.
- Establishing relationships with various clinical staff, vendors, and patients.
- Review and correct claim errors to facilitate smooth processing
Education
Bachelor of Science - Secondary Education
NBBC
Dunbar, WISkills
- Organized and Efficient with Attention to Detail
- Calm and Effective Under Pressure
- Administrative and Office Support
- Database Search and Data Entry Skills
- Strong Verbal and Written Communication
- Time Management and Prioritization
Hobbies include volleyball, power lifting, playing piano, and farming.
I participate in community leagues and competitions in both volleyball and powerlifting, which gives me the opportunity for various community outreach programs and volunteer involvement. For nearly 30 years, I have acted as our church congregational and choir pianist, a volunteer position that requires weekly rehearsals and consistency. In my free time, I also enjoy helping out on my family's farm with feeding animals, maintaining property, and operating farm equipment.
Additional Information
While not included in my employment history, I have also worked as a patient transporter for The Meadows Hospital based in Centre Hall, PA. This job required flexibility, effective communication. ability to work independently, and excellent people skills. I also was a grounds manager for an 80-acre nursery where I managed a small team, saw that the property was maintained, organized weekly schedules, implemented safety protocols, and reported directly to the business owner. Past work history also includes being an animal trainer at Sight & Sound Theaters in Strasburg, PA. This position required the highest level of attention to detail in regards to animal health, training procedures, and safety protocols. I was asked by the department manager to formulate a training manual for all new hires coming into the animal husbandry program. As an animal trainer, I worked independently as well as with team of animal handlers to help prepare a variety of animals for show productions. Lastly, my employment history also includes serving as an educator, where I gained experience in a variety of areas: lesson/curriculum planning, problem resolution, effective communication, attention to detail, and general adaptability.
Timeline
Patient Service Representative
Patient First
01.2014 - Current
Bachelor of Science - Secondary Education
NBBC
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