Kimberly McCleary
Fort Worth,TX
Summary
Dynamic leader with proven expertise in workforce management and strategic planning, honed across roles at Applebee's and other notable establishments. Excelled in enhancing team performance and operational efficiency, achieving significant improvements in customer satisfaction and staff development. Skilled in cross-functional teamwork and complex problem-solving, consistently delivering results beyond expectations.
Overview
6
6
years of professional experience
Work History
Manager
Applebee's Neighborhood Grill & Bar
06.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed over 20 employees.
- Established team priorities, maintained schedules and monitored performance
- Defined clear targets and objectives and communicated to other team members
- Assisted in organizing and overseeing assignments to drive operational excellence
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
FOH Manager
Mimi's Cafe
11.2021 - 08.2023
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Resolved guests complaints while maintaining positive customer environment.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations
Store Manager
Claire's Stores
05.2021 - 02.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed inventory control, cash control, and store opening and closing procedures
People Management
McMassey Staffing Service
02.2018 - 01.2021
- Created Excel and PowerPoint presentation materials to prepare upper management for client meetings and demonstrations.
- Established key relationships with team members, upper management, customers, and partners through well-developed communication and interpersonal skills.
- Informed management of concerns with production operations.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Complied with company policies, safety requirements and best practices to protect people, equipment and operations.
- Trained stock team in merchandising, storage management and customer service.
Education
High School Diploma -
North Crowley High School
Fort Worth, TX05.2010
Skills
- Workforce Management
- Business Administration
- Performance Management
- Staff Development
- Policy Implementation
- Operations Management
- Strategic Planning
- Expense Tracking
- Project Management
- Team Leadership
- Complex Problem-Solving
- Cross-Functional Teamwork
Timeline
Manager
Applebee's Neighborhood Grill & Bar
06.2023 - Current
FOH Manager
Mimi's Cafe
11.2021 - 08.2023
Store Manager
Claire's Stores
05.2021 - 02.2022
People Management
McMassey Staffing Service
02.2018 - 01.2021
High School Diploma -
North Crowley High School
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