Summary
Work History
Education
Skills
Timeline
Hi, I’m

Kimberly Mcclure

Amarillo,TX
Kimberly Mcclure

Summary

Dynamic professional with a proven track record at Street Toyota Volkswagen, and several other large Automotive dealership service department experience for over 25 years enhancing operational efficiency and customer satisfaction. Skilled in warranty administration and conflict resolution, I excel in building strong client relationships and optimizing service delivery. My proactive approach and commitment to quality control have consistently driven team productivity and client loyalty. With 25 years of Toastmaster club and public speaking and an invaluable point of mediation with confidence to approach any difficult situation i am truly a problem solver always with a good attitude and a happy smile. After many years being on disabikity, i am searching for an at home remote part time job where my proven experience can be of service to customers, employers and add additional income to my household.

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Work History

Street Toyota Volkswagen

Main Line Service Advisir- Assistant Service Department Manager
04.2012 - 2016

Job overview

  • Improved data accuracy by meticulously updating and maintaining departmental records.
  • Enhanced departmental efficiency with organization and digitization of historical files.
  • Ensured smooth communication by distributing typed correspondence to both internal and external partners.
  • Increased team productivity by providing administrative support, including document preparation and meeting coordination.
  • Provided exceptional customer service, resulting in high levels of satisfaction and referrals from clients.
  • Improved customer satisfaction by promptly addressing concerns and providing solutions to any issues.
  • Kept an organized workspace to improve workflow efficiency within the service department.
  • Coordinated warranty claims for customers, ensuring timely processing and reimbursement.
  • Organized service records for easy access, streamlining the retrieval of information when needed.
  • Participated in ongoing training programs, staying current on industry trends and best practices for automotive servicing.
  • Supported Service Advisor with daily tasks, ensuring smooth operations within the service department.
  • Maintained detailed knowledge of various automobile makes and models to provide informed service recommendations to customers.
  • Handled difficult customer situations with professionalism and empathy, resolving conflicts while maintaining a positive relationship with the client.
  • Developed strong relationships with clients, leading to increased customer loyalty and repeat business.
  • Assisted in increasing service department efficiency by effectively scheduling appointments and managing workloads.
  • Enhanced communication between technicians and customers by clearly explaining technical information in understandable terms.
  • Assisted technicians with diagnosing vehicle issues, expediting repair times and improving overall productivity.
  • Performed quality control inspections on completed work orders before returning vehicles to customers, ensuring all repairs met high standards of excellence.
  • Utilized company software systems accurately for appointment scheduling, invoicing, and data entry, ensuring proper record-keeping and financial tracking.
  • Collaborated with sales team to ensure seamless transition between purchase process and after-sales support services.
  • Proactively identified potential vehicle problems during routine maintenance checks, preventing costly future repairs for customers.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Contributed to a positive workplace environment through teamwork and collaboration with colleagues.
  • Increased sales of additional services by effectively presenting options tailored to each customer''s specific needs.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Investigated customer complaints to identify cause of malfunctions.
  • Retained accurate records of purchases, titles and sales.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Coordinated with parts department to determine availability of necessary components.
  • Delegated and supervised vehicle bodywork to body team for restoration and remediation.
  • Maintained awareness of vehicle market trends to assess customer demands and budgets.

Education

Amarillo College
Amarillo, TX

Certificate of Technical Studies from Technical Writing
05.1989

University Overview

Skills

  • Operational efficiency
  • Service scheduling
  • Staff development
  • Workforce planning
  • Warranty administration
  • Employee engagement
  • Positive attitude
  • Reliable and responsible
  • Customer service
  • Problem-solving
  • Time management
  • Workplace safety
  • Goal oriented
  • Customer service management
  • Team leadership
  • Maintenance planning
  • After-sales support
  • Multitasking and organization
  • Office administration
  • Verbal and written communication
  • Critical thinking
  • Strategic business planning
  • Technical troubleshooting
  • Staff training and development
  • Team collaboration and leadership
  • Crew leadership
  • Flexible schedule
  • Documentation and reporting
  • Relationship building
  • Employee relations
  • Work Planning and Prioritization
  • Analytical thinking
  • Staff supervision
  • Employee training and development
  • Staff motivation
  • Leadership development
  • Inventory management
  • Coaching and mentoring
  • Employee supervision
  • New employee hiring
  • Regulations compliance
  • Sales support
  • Service delivery optimization
  • Schedule management
  • Risk management
  • Quality control
  • Staff management
  • Quality assurance
  • Policy and procedure enforcement
  • Preventive Maintenance
  • Continuous improvement
  • Vendor sourcing
  • Conflict resolution
  • Goal setting
  • Trustworthy and honest
  • Rapport building
  • Project management
  • Data management
  • Interpersonal relationships
  • Project planning
  • Data analytics
  • Budget control
  • Client retention strategies
  • Technical support
  • Service quality management
  • Performance evaluations
  • Supply ordering
  • Service documentation
  • Upselling
  • Task delegation
  • Shift scheduling
  • Multiple priorities management
  • Revenue generation
  • Process implementation
  • Workflow management
  • Business development
  • Establishing vision
  • Cost estimates
  • Proficient in software
  • Contract management
  • Regulatory compliance
  • Financial controls
  • Process optimization
  • Resource allocation
  • Forecasting
  • Service order flow
  • Compliance enforcement
  • Estimating and quoting
  • Outgoing and energetic
  • Mechanical diagnostics
  • Deadline driven

Timeline

Main Line Service Advisir- Assistant Service Department Manager
Street Toyota Volkswagen
04.2012 - 2016
Amarillo College
Certificate of Technical Studies from Technical Writing

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Kimberly Mcclure