KIMBERLY MCCORMIC
Hamilton,OH
Summary
Creative professional offers proven track record of successful programming strategies. Results-driven individual .Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated to keeping records current and finances compliant for optimal operations. Willing to work hard and take on any role to learn and develop acquired skills while making positive contribution to program needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Director
Volunteers Of America Of Greater Ohio - Voago
2022.09 - Current
- Created and updated records and files to maintain document compliance.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members
- Managed department budget to ensure adequate resources for staff development and instructional materials.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry staff and clients
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Billing
- Account payables
- Medication audits
- CARF preparations and documents
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Case Manager
Volunteers Of America Of Greater Ohio - Voago
2020.09 - 2022.09
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Program Aide
Volunteers Of America
2019.05 - 2020.09
- Managed transportation for clients to and from medical appointments
- Managed front desk answering phones, sending and receiving fax and emails
- Hourly health and safety checks throughout facility
- Monitored medications being taken
- Doing intakes and filing all intake documents
- Informed case managers when clients were not following rules via conduct reports or unusual incidents
- Helped clients cope with routine life activities
- Oversaw day to day activities of residents in facility
- Demonstrated respect, friendliness, and willingness to help where needed throughout facility
- Also do daily census for facility.
Sandwich Artist
SUBWAYRestaurants
2016.11 - 2018.05
- Assisted customers in choosing menu items by providing food complementing information
- Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers
- Executed sandwich artistry duties with very low occurrence of errors
- Trained team members to prepare sandwiches and other items according to instructions
- Greeted guests, promoted specials, and took orders
- Shared information with customers about menu items, preparation methods, and ingredients
- Operated manual and electric appliances to peel, slice, and trim food
- Organized freezers, refrigerators, and storage rooms by receiving, recording, and moving food and beverage supplies and products
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas
- Kept kitchen, counter, and dining areas cleaned and sanitized
- Loaded food, dishes, and utensils on carts and trays to transport from designated food preparation areas to designated tables
- Kept drawer balanced by accurately processing cash, credit, and debit payments
- Reconciled receipt totals, cash, and credit payments to address shortages
- Replenished serving stations with fresh food and cleaned up spills
- Prepared salads, soups, and sandwiches for customers
- Cooked batches of food according to standard recipes.
Builder
Bargains And Buyouts
2016.03 - 2017.11
- Planned and paced work efficiently in order to meet daily, weekly, project, or production goals
- Built containers and packed parts in accordance with detailed packing specifications
- Installed protective devices such as bracing, padding, or strapping to prevent shifting or damage during shipping
- Monitored company inventory to keep stock levels and databases updated
- Served customers and followed outlined steps of service
- Recognized and reported defective material and equipment to shift supervisor.
Education
GED -
Cincinnati State Technical And Community College
Cincinnati, OH09.2016
Skills
- Recordkeeping
- Safety measures and procedures
- Document control
- Collaboration and Teamwork
- Relationship Building
- Active Listening
- Verbal and Written Communication
- Attention to Detail
- Problem Solving
- Mental Health Crisis Response
- Safety and Risk Assessments
- Client Screening
- Admissions Processes
- Employee Training
- Cultural Sensitivity
- Staff Management
- Creative Direction
- Staff Development
- Regulatory Compliance
- Team Operations
- Employee Relations
- Task Delegation
- Meeting facilitation
- Operations Management
- Budgeting expertise
- Financial Management
- Report Generation
- Computer Skills
- Team Leadership
- Teamwork and Collaboration
- Training and Development
- Hiring and Training
- MS Office
- Schedule Management
- Schedule oversight
Certification
- CPR certified
- Adult mental health first aid
Timeline
Assistant Director
Volunteers Of America Of Greater Ohio - Voago
2022.09 - Current
Case Manager
Volunteers Of America Of Greater Ohio - Voago
2020.09 - 2022.09
Program Aide
Volunteers Of America
2019.05 - 2020.09
Sandwich Artist
SUBWAYRestaurants
2016.11 - 2018.05
Builder
Bargains And Buyouts
2016.03 - 2017.11
GED -
Cincinnati State Technical And Community College
- CPR certified
- Adult mental health first aid
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