Kimberly McCoy

• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Utilized CRM software to manage client relationships.
• Fostered strong relationships with carrier representatives to stay informed on new offerings and underwriting guidelines, improving the ability to match clients with appropriate coverage options.

• Maintained current knowledge of evolving changes in marketplace.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Maximized territory coverage by strategically planning daily visits to prospective clients based on geographical proximity and market potential.
• Boosted company revenue through the development of new business opportunities and expansion of existing client base.

• Assisted with writing job postings and job descriptions for boards.
• Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
• Emphasized job benefits and perks to applicants to improve organization's attractiveness.
• Coordinated implementation of people-related services, policies and programs through departmental staff.

Was in the process of studying for license

• Maintained cash drawer accuracy
• Trained new hires on customer service policies and procedures.
• Promoted a welcoming atmosphere in the facility by greeting customers warmly upon arrival and addressing them by name when possible.
• Assisted customers with account inquiries, resolving issues promptly and professionally.

• Developed and implemented business strategies to achieve business goals.
• Controlled costs to keep business operating within budget and increase profits.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.