Kimberly McCray

• Directed daily operations, enhancing efficiency and customer satisfaction.
• Developed and implemented strategic marketing initiatives to increase brand awareness.
• Oversaw inventory management, optimizing stock levels and reducing waste.
• Led team training programs, fostering professional development and enhancing service quality.
• Analyzed sales data to identify trends, driving informed decision-making for product offerings.
• Established standard operating procedures, ensuring compliance with industry regulations and best practices.
• Cultivated a positive work environment, promoting teamwork and employee engagement across departments.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Collaborated with vendors to negotiate favorable terms and improve supply chain processes.

As an Accounts Receivable Supervisor my responsibilities consisted of:

• Supervised accounts receivable team, ensuring timely collection and accurate processing of payments.
• Implemented process improvements to enhance cash flow and reduce outstanding receivables.
• Trained and mentored staff on best practices in credit management and customer communication.
• Analyzed aging reports to identify delinquent accounts and strategized recovery efforts.
• Collaborated with sales teams to resolve billing discrepancies, enhancing client satisfaction.
• Led monthly reconciliation processes, ensuring alignment between financial records and customer accounts.
• Developed training materials for new hires, promoting consistency in operational procedures.
• Streamlined reporting processes using accounting software, improving departmental efficiency and accuracy.
• Managed a team of accounts receivable clerks, fostering a positive work environment that encouraged professional growth.
• Collaborated with internal departments to resolve billing discrepancies, improving interdepartmental communication.
• Resolved complaints from clients and customers and fielded overall company reviews.
• Implemented stringent follow-up procedures for overdue payments, resulting in faster collection rates.
• Maintained strong relationships with clients by addressing inquiries promptly and professionally.
• Automated routine tasks through the implementation of advanced technology solutions, freeing up staff time for more strategic initiatives.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

• Provided exceptional customer support through effective communication and problem-solving skills.
• Managed customer accounts, ensuring accuracy in information updates and transactions.
• Resolved complex inquiries by leveraging product knowledge and company policies.
• Trained new representatives on customer service protocols and system navigation.
• Maintained accurate records of customer interactions, transactions, and comments for future reference and quality improvement.
• Promoted positive company image by consistently delivering exceptional service experiences that fostered long-term customer loyalty.
• Collaborated with team members for efficient problem-solving and optimal customer service delivery.
• Conducted thorough needs assessments by actively listening to customers'' concerns, preferences, and expectations to provide tailored recommendations.
• Provided comprehensive support to customers by thoroughly explaining product features, benefits, and usage guidelines.
• Proactively identified potential issues, escalating them when necessary for prompt resolution while maintaining clear communication with affected parties.
• Responded to customer requests for products, services, and company information.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Met customer call guidelines for service levels, handle time and productivity.
• Delivered prompt service to prioritize customer needs.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Responded proactively and positively to rapid change.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Promptly responded to inquiries and requests from prospective customers.
• Identified and resolved discrepancies and errors in customer accounts.
• Cross-trained and provided backup support for organizational leadership.

• Provided personalized banking solutions to clients, enhancing customer satisfaction and loyalty.
• Educated customers on banking products and services, fostering informed financial decisions.
• Assisted in resolving account discrepancies, ensuring accuracy and compliance with regulations.
• Streamlined processes for account management, improving efficiency in service delivery.
• Led training sessions for new staff on operational procedures and customer service standards.
• Collaborated with cross-functional teams to enhance product offerings based on market needs.
• Increased customer satisfaction by providing personalized banking solutions and exceptional service.
• Contributed to branch growth through cross-selling and upselling of bank products and services.
• Resolved customer complaints in a timely manner, maintaining professionalism while addressing concerns empathetically.
• Provided support during audits by ensuring accurate record-keeping and adherence to procedures.
• Participated in community events as a representative of the bank, fostering goodwill within the local area.
• Ensured compliance with bank policies and regulations during all customer interactions.
• Handled sensitive customer information with utmost confidentiality, adhering to strict privacy guidelines.
• Collaborated with team members to develop strategies for improving overall branch performance.
• Initiated follow-up calls with existing customers regularly, resulting in higher retention rates.
• Conducted regular financial reviews with clients to identify their needs and recommend appropriate banking products.
• Assisted customers with account management, including opening new accounts, updating existing ones, and resolving issues.
• Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
• Cross-sold bank products and services to meet customer needs and provide options.
• Educated customers on digital banking tools, leading to increased adoption of online and mobile services.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
• Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
• Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
• Processed deposits, withdrawals and ACH transfers accurately.
• Expanded client base by promoting new financial products.
• Monitored customer accounts to detect irregularities or suspicious activity.
• Processed loan applications and monitored progress from start to finish.
• Evaluated loan requests and documents to verify accuracy and completeness.
• Developed and maintained relationships with customers, lenders and other third parties.
• Assisted customers with completing loan applications and other paperwork.
• Monitored pipelines to track and log status of loans.
• Approved loan applications based on customer creditworthiness and provided detailed financial advice.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Analyzed potential risks and evaluated loan products to identify suitable options for customers.
• Negotiated loan terms and conditions with customers to secure best deal.
• Proactively identified solutions for customers experiencing credit issues.
• Identified opportunities to cross-sell and upsell loan products to customers.
• Supervised loan personnel and motivated to maintain customer service and performance standards.